Approved Training Programs - Gambling Services - Australian Capital Territory

Service summary

You will require this approval if you intend to provide a training program for gambling contact officers or gambling staff and their supervisors regarding the responsible provision of gambling services. Gambling contact officers are staff who:

  • Provide information regarding where counselling for problem gambling may be obtained;
  • Can be made aware of any complaints regarding problem gambling;
  • Report to the licensee about any complaints made regarding problem gambling; and
  • Must ensure no personal information is inappropriately disclosed regarding someone's problem gambling.

Gambling services are strictly regulated and a proposed training course must be approved by the Agency to ensure the content is relevant, comprehensive, accurate and up-to-date. This approval may be granted to a licensee for an internal training program or to an outside training institution, please see the attached form for more information regarding the types of programs you may apply to have approved.

Please use the contact details below to find out more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this approval you must:

  • Submit an application form; and
  • Any additional documentation requested by the Agency.

Please consult the Contact Officer for more information regarding eligibility requirements.



Further fees may apply. Please use the contact details below to find out more information.

Administering agency

ACT Gambling and Racing Commission

Act(s) name

Gambling and Racing Control Act 1999 (Australian Capital Territory)

Regulation(s) name

Gambling and Racing Control (Code of Practice) Regulation 2002 (Australian Capital Territory)

Contact details

Enquiries, Licensing and Regulation
ACT Gambling and Racing Commission

Mailing address:
ACT Gambling & Racing Commission
Canberra, Australian Capital Territory 2601


02 62070359


02 62077372


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Supporting information


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