You may be required to comply with one, or more, of the utilities industry codes if you intend to operate a licensed utility service in the Australian Capital Territory (ACT). A licensed utility may connect residents, businesses and other utilities with services including:
- Water; or
- Sewerage disposal.
Utility industry codes may relate to practices, standards or other matters associated with providing a utility service, including:
- Service standards;
- Metering and provision of utility services;
- Consumer protection; and
- Development of a network.
Please be aware that these codes are updated on a regular basis. The Agency advises that you contact them in the first instance to ascertain the level of compliance (if any) that may be required.
Code of Practice
A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.
Independent Competition and Regulatory Commission
Utilities Act 2000 (Australian Capital Territory)
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