Utilities Industry Codes - Australian Capital Territory

Service summary

You may be required to comply with one, or more, of the utilities industry codes if you intend to operate a licensed utility service in the Australian Capital Territory (ACT). A licensed utility may connect residents, businesses and other utilities with services including:

  • Electricity;
  • Gas;
  • Water; or
  • Sewerage disposal.

Utility industry codes may relate to practices, standards or other matters associated with providing a utility service, including:

  • Service standards;
  • Metering and provision of utility services;
  • Consumer protection; and
  • Development of a network.

Please be aware that these codes are updated on a regular basis. The Agency advises that you contact them in the first instance to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Other resources

Comply Utilities Act Regulations Opens in a new browser window

Administering agency

Independent Competition and Regulatory Commission

Act(s) name

Utilities Act 2000 (Australian Capital Territory)

Contact details

Enquiries, Utilities Licensing
Independent Competition and Regulatory Commission

Operating address:
Level 8,
221 London Circuit
Canberra City
Australian Capital Territory 2601
Mailing address:
PO BOX 161
Civic Square, Australian Capital Territory 2608


02 62050799


02 62075887


Independent Competition and Regulatory Commission Opens in a new browser window

Supporting information


The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

The business information provided does not constitute professional or legal advice, nor is the use of any third party resource an endorsement of the information contained, the associated organisation, product or service. It is recommended that you obtain appropriate professional and /or independent legal advice to ensure that the material provided here is relevant to your particular circumstances.

To the full extent permitted by law the Federal, State, Territory and Local Governments, their employees and agents do not accept any liability for any reason, including without limitation, liability in negligence, to any person for the general information which is provided herein, or in respect of anything, including the consequences of anything done, or not done, by any such person in whole or partial reliance upon the information.