Accreditation of Residential Care Services - Australian Government

Service summary

You may apply for this accreditation if you operate a residential care service. Residential care is considered to include personal or nursing care of a person who resides in a residential facility that provides:

  • Appropriate accommodation;
  • Appropriate staffing to meet the need of the care recipients;
  • Meals and cleaning services;
  • Appropriate equipment, furniture and furnishings; and
  • Meets all requirements covered in the Residential Care Subsidy Principles.

Residential Care does not include care that is:

  • Provided to a recipient inside their own private home or dwelling;
  • Provided to a recipient inside a hospital or a psychiatric facility;
  • Provided in a facility that does not primarily provide care for the frail or elderly; or
  • Not deemed residential under the Residential Care Subsidy Principles.

Please consult the Contact Officer for more information.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible to receive this accreditation you must:

  • Submit an application in writing;
  • Include information outlining your planning for continuous improvement; and
  • Submit a fee.

Please consult the Contact Officer for more information regarding eligibility requirements.

Fees

 TypeDescription
RenewRenewal

No fee for 19 or fewer allocated residential care places. 20 allocated residential care places $2 011. 21-25 allocated residential care places $2 011 and $670 for each additional allocated place above 20. 26 or more allocated residential care places $4 087 and the lesser of $127 for each allocated residential care place or $12 737.

ApplyApplication

No fee for 19 or fewer allocated residential care places. 20 allocated residential care places $401. 21-25 allocated residential care places 20% of the sum of $2 011 and $670 for each additional allocated place above 20. 26 or more allocated residential care places 20% of the sum of $4 087 and the lesser of $127 for each allocated residential care place or $12 737.

Forms

 Resources
Renew Application for Re-Accreditation - PDF Opens a PDF in a new browser window
Apply

Application for Accreditation of Residential Care Services - Please consult the Contact Officer for information on forms to be submitted.

Administering agency

Australian Aged Care Quality Agency

Act(s) name

Australian Aged Care Quality Agency Act 2013 (Australian Government)

Regulation(s) name

Quality Agency Principles 2013 (Australian Government)

Contact details

General Enquiries, Sydney Office
Australian Aged Care Quality Agency


Operating address:
Level 9
111 Phillip Street
Parramatta
New South Wales 2150
Mailing address:
PO BOX 674
Parramatta, New South Wales 2124

Phone:

02 96332099
nsw_act@aacqa.gov.au

General Enquiries, Melbourne Office
Australian Aged Care Quality Agency


Operating address:
Level 2
Whitehorse Road (entry via Prospect Street)
Box Hill
Victoria 3128
Mailing address:
PO BOX 398
Box Hill, Victoria 3128

Phone:

03 98431400
vic_tas@aacqa.gov.au

General Enquiries, Adelaide Office
Australian Aged Care Quality Agency


Operating address:
Level 5
26 Flinders Street
Adelaide
South Australia 5000
Mailing address:
GPO BOX 620
Adelaide, South Australia 5001

Phone:

08 82176000
sa_nt@aacqa.gov.au

General Enquiries, Brisbane Office
Australian Aged Care Quality Agency


Operating address:
The Terrace Office Park
Level 2, South Tower, 527 Gregory Terrace
Bowen Hills
Queensland 4006
Mailing address:
PO BOX 1032
Spring Hill, Queensland 4004

Phone:

07 38523100
queensland@aacqa.gov.au

General Enquiries, Perth Office
Australian Aged Care Quality Agency


Operating address:
Building B, The Garden Office Park,
355 Scarborough Beach Road
Osborne Park
Western Australia 6017
Mailing address:
PO BOX 718
Osborne Park, Western Australia 6916

Phone:

08 92011344
wa@aacqa.gov.au

General Enquiries, Sydney Office
Australian Aged Care Quality Agency


Operating address:
Level 9
111 Phillip Street
Parramatta
New South Wales 2150
Mailing address:
PO BOX 674
Parramatta, New South Wales 2124

Phone:

02 96332099
nsw_act@aacqa.gov.au

General Enquiries, Melbourne Office
Australian Aged Care Quality Agency


Operating address:
Level 2
Whitehorse Road (entry via Prospect Street)
Box Hill
Victoria 3128
Mailing address:
PO BOX 398
Box Hill, Victoria 3128

Phone:

03 98431400
vic_tas@aacqa.gov.au

General Enquiries, Adelaide Office
Australian Aged Care Quality Agency


Operating address:
Level 5
26 Flinders Street
Adelaide
South Australia 5000
Mailing address:
GPO BOX 620
Adelaide, South Australia 5001

Phone:

08 82176000
sa_nt@aacqa.gov.au

Supporting information

Disclaimer

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