Aged Care Principles - Australian Government

Service summary

You are required to comply with the Aged Care Principles if you intend to offer aged care services.

These principles set out the minimum standards of operation and outline specific methodology for providing aged care to care recipients in a manner compliant with all legal obligations.

The principles deal with issues such as:

  • Requirements for providing for the safety and health of individuals under your care;
  • Rules regarding the location of aged care services and how to apply for an allocation of a place;
  • How care recipients are approved to receive residential, home or flexible care;
  • Details of the aged care application process;
  • Details of the level of care that must be provided to each care recipient and related subsidies;
  • What service levels you will have to meet to attain extra service status;
  • How to receive a grant from the Agency for providing aged care;
  • Details of the services involved in aged care and how to receive accreditation and certification;
  • Details of your responsibility to uphold a care recipient's rights; and
  • Record keeping requirements.

Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Other resources

 Resources
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Administering agency

Department of Social Services
Ageing and Aged Care

Act(s) name

Aged Care Act 1997 (Australian Government)

Contact details

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
Tuggeranong Office Park
Soward Way (cnr Athllon Drive)
Greenway
Australian Capital Territory 2900
Mailing address:
GPO BOX 9820
Canberra, Australian Capital Territory 2601

Phone:

1300653227

Phone:

02 61460001

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
260 Elizabeth Street
Surry Hills
New South Wales 2010
Mailing address:
GPO BOX 9820
Sydney, Western Australia 2001

Phone:

1300653227

Phone:

02 92633555

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
39-41 Woods Street
Darwin
Northern Territory 0801
Mailing address:
GPO BOX 9820
Darwin, Northern Territory 0801

Phone:

1300653227

Phone:

08 89193444

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
100 Creek Street
Brisbane City
Queensland 4000
Mailing address:
GPO BOX 9820
Brisbane, Queensland 4001

Phone:

1300653227

Phone:

07 33602555

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
11 Waymouth Street
Adelaide
South Australia 5000
Mailing address:
GPO BOX 9820
Adelaide, South Australia 5001

Phone:

1300653227

Phone:

08 82378111

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
100 Melville Street
Hobart
Tasmania 7000
Mailing address:
GPO BOX 9820
Hobart, Tasmania 7001

Phone:

1300653227

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
595 Collins Street
Melbourne
Victoria 3000
Mailing address:
GPO BOX 9820
Melbourne, Victoria 3001

Phone:

1300653227

Phone:

03 96658888

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
15-17 William Street
Perth
Western Australia 6000
Mailing address:
GPO BOX 9820
Perth, Western Australia 6848

Phone:

1300653227

Phone:

08 93465111

Disclaimer

The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

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