Certification of Residential Care Services - Australian Government

Service summary

You may require this certification if you intend to operate a residential care service that:

  • charges accommodation bonds
    or
  • receives concessional resident supplements.

Residential care is considered to include personal or nursing care of a person who resides in a residential facility that provides:

  • appropriate accommodation
  • appropriate staffing to meet the need of the care recipients
  • meals and cleaning services
  • appropriate equipment, furniture and furnishings
  • meets all requirements covered in the Residential Care Subsidy Principles.

Residential Care does not include care that is:

  • provided to a recipient inside their own private home or dwelling
  • provided to a recipient inside a hospital or a psychiatric facility
  • provided in a facility that does not primarily provide care for the frail or elderly
    or
  • not deemed residential under the Residential Care Subsidy Principles.

Please consult the Contact Officer for more information.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

In determining your eligibility for this certification, the Agency will consider the:

  • standard of the buildings and equipment used by the service in providing residential aged care (Please note that the building requirement is being assessed for removal)
  • standard of residential aged care being provided
  • approved provider's conduct history and compliance with its responsibilities and obligations arising from the receipt of any payments from the Australian Government.

Please consult the Contact Officer for more information regarding eligibility requirements.

Prerequisites

Duration

Ongoing unless revoked.

Fees

 TypeDescription
ApplyApplication

Please consult the Contact Officer for information on fees to be submitted.

Other resources

Administering agency

Department of Social Services
Ageing and Aged Care

Act(s) name

Aged Care Act 1997 (Australian Government)

Regulation(s) name

Certification Principles 1997 (Australian Government)

Contact details

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
Tuggeranong Office Park
Soward Way (cnr Athllon Drive)
Greenway
Australian Capital Territory 2900
Mailing address:
GPO BOX 9820
Canberra, Australian Capital Territory 2601

Phone:

1300653227

Phone:

02 61460001

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
260 Elizabeth Street
Surry Hills
New South Wales 2010
Mailing address:
GPO BOX 9820
Sydney, Western Australia 2001

Phone:

1300653227

Phone:

02 92633555

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
595 Collins Street
Melbourne
Victoria 3000
Mailing address:
GPO BOX 9820
Melbourne, Victoria 3001

Phone:

1300653227

Phone:

03 96658888

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
100 Creek Street
Brisbane City
Queensland 4000
Mailing address:
GPO BOX 9820
Brisbane, Queensland 4001

Phone:

1300653227

Phone:

07 33602555

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
11 Waymouth Street
Adelaide
South Australia 5000
Mailing address:
GPO BOX 9820
Adelaide, South Australia 5001

Phone:

1300653227

Phone:

08 82378111

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
15-17 William Street
Perth
Western Australia 6000
Mailing address:
GPO BOX 9820
Perth, Western Australia 6848

Phone:

1300653227

Phone:

08 93465111

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
100 Melville Street
Hobart
Tasmania 7000
Mailing address:
GPO BOX 9820
Hobart, Tasmania 7001

Phone:

1300653227

General Enquires
Department of Social Services
Ageing and Aged Care


Operating address:
39-41 Woods Street
Darwin
Northern Territory 0801
Mailing address:
GPO BOX 9820
Darwin, Northern Territory 0801

Phone:

1300653227

Phone:

08 89193444

Supporting information

Disclaimer

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To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

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