Authorised Centralised Monitoring System (CMS) Licence - New South Wales

Service summary

You will require this licence if you intend to operate an authorised Centralised Monitoring System (CMS). A CMS is a system that monitors the operation and performance of approved gaming machines. It can also be used to assess the gaming machine tax due for venues around NSW.Currently, only one company in NSW can hold this licence.

All approved gaming machines in NSW must be connected to an authorised CMS. Gaming technicians carrying out work on machines, as well as hoteliers and clubs are responsible for connecting to the system.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • be 18 years of age or older
  • not be disqualified or suspended from holding a gaming-related licence
  • apply in the approved form
  • provide any information requested
  • pay the prescribed fee.

Please consult the Contact Officer for more information regarding eligibility requirements.



Please consult the Contact Officer for information on fees to be submitted.



Authorised Centralised Monitoring System (CMS) Licence - Please consult the Contact Officer for information on forms to be submitted.

Additional information

Hoteliers and clubs will pay you a monitoring fee in respect of each approved gaming machine connected to the CMS. The monitoring fee payable to you by hoteliers and clubs will be determined by the Minister from time to time, and in consultation with other government bodies.

Please be aware that:

  • all equipment used in connection with the authorised CMS must also be approved
  • your licence will be subject to conditions as determined by the Authority, which may be altered during the duration of your licence.

Administering agency

Department of Industry
Liquor and Gaming NSW

Act(s) name

Gaming Machines Act 2001 (New South Wales)

Regulation(s) name

Gaming Machines Regulation 2010 (New South Wales)

Contact details

General Enquiries
Department of Industry
Liquor and Gaming NSW

Operating address:
GPO BOX 7060
Sydney, New South Wales 2001
Operating address:
Level 6
323 Castlereagh Street
Haymarket, New South Wales 2000


1300 024 720

Supporting information


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