Residential Services Unit Registration and Accreditation - Queensland

Service summary

You must apply for registration before you provide residential services in the form of a privately owned boarding house, supported accommodation hostel or aged rental accommodation.

Within six months of registration, you must apply for accreditation. You can apply for three levels of accreditation, though all providers must apply for Level 1 accreditation;

  • Level 1 Accommodation service
  • Level 2 Food service
  • Level 3 Personal care service.

To obtain accreditation, you must show that your residential service meets minimum standards for each accreditation level.

Your application may be as an individual or a corporation.  You may also choose to have an associate operate the service on your behalf.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Definition of terms

Building compliance notice

A notice issued by the local government stating the premises comply with the prescribed building requirements.

Food service

Regularly providing meals to a resident.

Personal care service

A service of regularly providing a resident with help in bathing, toileting or another activity related to personal hygiene, dressing or undressing, consuming a meal, meeting a mobility problem, taking medication or help in managing the resident's financial affairs.

Eligibility requirements

To register your residential service, you must:

  • be at least 18 years old
  • not have been declared bankrupt, or been convicted of a disqualifying offence within the last 5 years.

Corporations are only eligible if they have not gone into receivership or liquidation, had an executive declare bankruptcy, or been convicted of a disqualifying offence within the last 5 years.

Transferability

Register as the new service provider of an existing residential service  (also see under Application)

If there is a change of service provider in relation to a registered residential service, notification of the change is required (i.e. the sale of the business or a new partner)

  • complete an Application to become a registered service provider of a currently registered residential service (change of service provider) - form 4
  • provide a money order or cheque for the application fee and the criminal history check fees for each person applying
  • provide proof of identification for each provider and associate involved with the residential service.

Commencement of an associate (including adding or changing) (also see under Application)

An associate can be a person who is employed to manage the day to day operation of the business and who makes decisions on behalf of the service provider.  This person can also be an executive officer of the corporation who is the service provider.  To add or change an associate, you must provide the following within 30 days of the person becoming an associate:

  • complete Notification of commencement of an associate - Form 6
  • provide a money order or cheque for the criminal history check fee for each person on the application
  • provide proof of identification for each provider and associate involved in the residential service
  • lodge the entire application (see the form for lodgement details).

Duration

Registration

You only need to register your residential service once, and you do not have to renew it unless your registration is cancelled.

Accreditation

Accreditation is granted for a period of up to three years depending upon the number of accreditation standards met. The higher the number met, the longer the period of accreditation awarded.

Fees

TypeAmountDescription
Application$29.95

Accreditation fee for each person who is a resident when you apply

Application$299.75

Registration fee

Application$152.90

To become a registered service provider of a currently registered residential service

Renewal$29.95

Renewal of Accreditation for each person who is a resident when you apply

Application$39.20

Criminal history check

Application

Registration

To apply for registration, complete an Application for registration of a residential service - form 1 and include these attachments:

  • building compliance notice (under the Queensland Development Code - MP 5.7) issued within the last 12 months by your local council. Please note that obtaining a building compliance notice from the local council can take up to 6 months so please organise it as soon as possible.
  • fire safety management plan for the premises.
  • A certified copy of proof of identification (one of the following is sufficient) - a driver licence, birth certificate or extract,or passport, for each provider and associate involved in the residential service
  • attach any other documents requested
  • money order or cheque for the registration fee and criminal history check fee(s)

Lodge the application by mail with the Residential Services Unit.

If your application is approved, your service's name and details go on a register that the public can search to confirm your registration. You will receive a certificate of registration and an accreditation application kit. You must apply for accreditation within 6 months.

If we do not approve your application, we notify you in writing, and include the reasons for the decision and advice about how to appeal. If your application is not approved you will not be permitted to operate a residential service or provide accommodation to more than three residents.

Accreditation

Once you are registered, you will be sent an accreditation application kit, which includes a self-assessment checklist and a list of documents.  To apply for accreditation:

  • complete an Application for accreditation of a residential service - form 2
  • complete and enclose the self-assessment checklist and associated documents
  • attach a money order or cheque for the application fee

Lodge the application by mail with the Residential Services Unit.
If we approve your application, we will send you an accreditation certificate. You must display the certificate at your premises where all residents can see it.

If we do not approve your application, we notify you in writing, and include the reasons for the decision and advice on how to appeal.  If your application is not approved you will not be permitted to operate a residential service or provide accommodation to more than three residents.

Renewal of accreditation for a residential service

To renew your accreditation,  you must complete Application for renewal of accreditation of a residential service - Form 3 and include:

  • any new documents or documents that you have amended since the accreditation process
  • a copy of your building compliance notice (under the Queensland Development Code - MP 5.7) issued within the last 12 months by your local council. Please note that obtaining a building compliance notice from the local council can take up to 6 months so please organise it as soon as possible.
  • a copy of the fire safety management plan for the premises
  • a copy of your current fire safety records, specifically fire equipment maintenance records, and resident and staff fire safety training records
  • any other documents requested
  • money order or cheque for the renewal fee
  • a certified copy of proof of identification (i.e. a birth certificate, driver licence or passport) for each provider and associate involved with the residential service
  • pay the criminal history check fee for each person applying as the service provider and/or associates
  • lodge the entire application to the Residential Services Unit.

Register as the new service provider of an existing residential service

If there is a change of service provider in relation to a registered residential service (i.e. the sale of the business or a new partner) notification of the change is required.

  • complete an application to become a registered service provider of a currently registered residential service (change of service provider) - Residential Services Form 4
  • provide a money order or cheque for the application fee and the criminal history check fees for each person applying
  • provide proof of identification for each provider and associate involved with the residential service.

Commencement of an associate (including adding or changing)

An associate can be a person who is employed to manage the day to day operation of the business and who makes decisions on behalf of the service provider.  This person can also be an executive officer of the corporation who is the service provider.  To add or change an associate, you must provide the following within 30 days of the person becoming an associate:

  • complete  Notification of commencement of an associate - form 6
  • provide a money order or cheque for the criminal history check fee for each person on the application
  • provide proof of identification for each provider and associate involved in the residential service
  • lodge the entire application (see the form for lodgement details).

Additional information

Proof of identification

Acceptable proof of your identity is a certified copy of one of the following: your driver licence, birth certificate or extract, or passport. To certify your proof of identity document, take the original and a photocopy to a Justice of the Peace, Commissioner for Declarations, solicitor or barrister.  They will certify the copy as true to the original.

About building compliance notices

A building compliance notice can only be obtained by completing an application with your local council. The local council must then issue a building compliance notice, or a non-compliance notice within 20 days of receiving the application. A service provider has 20 business days after receiving the non-compliance notice to appeal the decision. Please note that obtaining a building compliance notice from the local council can take up to 6 months so please organise it as soon as possible.

About our criminal history checks

A criminal history check will be conducted where a date and place of birth has been requested. This includes all individuals, partners, executive officers and associates.

If you have had an application granted by the Residential Services Unit in the last 12 months, it may not be deemed necessary to have another criminal history check completed - providing the criminal history check has the necessary information and is equal to or higher than the check levels required for the new application.

The decision as to whether you will require a criminal history check will be made after an evaluation of your previous criminal history check (if conducted). All clients are required to pay the fee at the time of lodgement. If the Residential Services Unit determines that a criminal history check is not required, the fee will be refunded.

Administering agency

Department of Housing and Public Works
Office of the Registrar
Residential Services Unit

Act(s) name

Residential Services (Accreditation) Act 2002 (Queensland)

Regulation(s) name

Residential Services (Accreditation) Regulation 2002 (Queensland)

Contact details

Department of Housing and Public Works
Office of the Registrar
Residential Services Unit


Mailing address:
GPO Box 690
Brisbane
Queensland 4001

Phone:

07 3008 5824
residentialservices@hpw.qld.gov.au

Website:

Department of Housing and Public Works Opens in a new browser window

Supporting information

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