Subagent registration - Queensland

Service summary

You must register to work as a subagent for a field agent.  The registration lets you perform tasks on behalf of your employer.

Authorised activities

Once you register, you will be able to act on behalf of a licensed field agent to:

  • find and recover goods
  • collect debts
  • serve documents

You must not operate a trust account.

Alternatively, you can work as a collection agent if you only:

  • collect debts (and do not repossess goods or do process serving)
  • contact debtors over the phone or in writing.

You must have a subagent registration to do any other type of work as the employee of a field agent.

Applicants must be both suitable and eligible in order to obtain a registration.


Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Definition of terms

Commercial subagent
  1. A commercial subagent's registration certificate authorises the holder of the registration certificate to perform the following activities that may be performed by the field agent who employs the subagent -
    1. a debt collection activity; 
    2. a repossession activity; 
    3. a process serving activity.
  2. Subsection (1) is subject to any limitation imposed under a condition of the registration for which the certificate was issued.
  3. The subagent may perform the activities only in the capacity of an employee of someone else.
Suitable person (individual)

A person is not a suitable person to hold a registration as a subagent if the person is:

  1. a person who has been convicted in Queensland or elsewhere, within the preceding 5 years, of a serious offence
  2. currently disqualified from holding a licence or registered as a subagent
  3. a person the chief executive decides under Section 81 is not a suitable person for registration as a subagent.

Eligibility requirements

You must:

  • be at least 18 years of age
  • be a suitable person
  • be an eligible person.


Can it be transferred?

You cannot transfer this registration.


This licence will remain in effect for 12 months or 3 years. You will be issued with a renewal notice annually or every 3 years approximately 6 weeks before the expiry date.



Criminal history check


Application and licence fee - 1 year


Application and licence issue fee - 3 years


To apply for this registration, submit a Form 3-2: Application for a subagent registration certificate.

Your application must be accompanied by:

  • an application fee
  • a licence issue fee
  • a criminal history check fee
  • a certified copy of either birth certificate, birth certificate extract, passport, certificate of Australian Citizenship or drivers licence. Proof of identity can be certified by a Justice of the Peace, Commissioner for Declarations, barrister/solicitor or notary public.; (Note: You are not required to provide any of the above upon renewal)
  • two recent colour photographs. Each photograph must be at least 35 mm x 45 mm and not more than 40 mm x 50 mm in size, and certified by a person who is at least 18 years of age; and has known you for not less than 12 months immediately before the application; and is not related to you by birth or marriage.

The registration certificate application fee and registration certificate renewal fee are not refundable.

Additional information

Applicants must undergo a criminal history check to confirm their suitability. The criminal history check applies to each person for whom a date and place of birth are requested on the application form. The fee applies to all applications and renewal notices.

Administering agency

Department of Justice and Attorney-General
Office of Fair Trading
Industry Licensing Unit

Act(s) name

Debt Collectors (Field Agents and Collection Agents) Act 2014 (Queensland)

Regulation(s) name

Debt Collectors (Field Agents and Collection Agents) Regulation 2014 (Queensland)

Contact details

Queensland Government Service Centre
Department of Justice and Attorney-General
Office of Fair Trading
Industry Licensing Unit

Operating address:
Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address:
GPO Box 3111
Brisbane, Queensland 4001


07 3405 0985


13 QGOV (13 74 68)


07 3008 5933


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Supporting information


The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

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