Service contract for taxi administration - Queensland

Service summary

You require this contract to operate as a taxi service when a gazette notice has been made under section 66 of the Act declaring that the administration of taxi services must be performed in the taxi service area declared.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Definition of terms

Excluded public passenger service

means any of the following:

  1. a community transport service;
  2. a courtesy transport service;
  3. a limousine service;
  4. a long distance unscheduled passenger service;
  5. a scheduled passenger service;
  6. a tourist service.

offering to transport someone for hire.

Service contract

a contract between the chief executive for the State and an operator under which the operator is required to provide a public passenger service for an area or route in a way that meets or exceeds performance levels stated in the contract.

Taxi service

a public passenger service, other than an excluded public passenger service, provided by a motor vehicle under which the vehicle

  1. is able, when not hired, to be hailed for hire by members of the public; or
  2. provides a demand responsive service under which members of the public are able to hire the vehicle through electronic communication; or
  3. plies or stands for hire on a road.
Taxi service administrator

a person administers a taxi service if the person carries on a business in the course of which

(a) bookings for taxi services are accepted; and
(b) taxis are assigned to customers whether or not the person operates all or some of the taxis used to provide the service.

Eligibility requirements

You are required to forward a letter advising of the interest in operating a taxi booking service to the Executive Director (Taxis, PT Standards and Regional Operations). You will then receive additional information from the Department of Transport and Main Roads.


This contract will remain in effect for 3 years plus a 2 year extension.



Annual fee 1 to 50 vehicles


Annual fee 51 to 100 vehicles


Annual fee 101 to 200 vehicles


Annual fee more than 200 vehicles


Due to changes to the personalised transport industry in Queensland, which were introduced on 5 September 2016, Government will not be releasing any new service contracts before 2018.

Transfer details

The transfer must be approved by the Chief Executive of the Department of Transport and Main Roads.

Both the seller and the purchaser must write to the Department of Transport and Main Roads setting out details of the proposed sale and any operational changes.

The Chief Executive may request certain information to ensure the purchaser has the capability and finance to undertake the contract.

Additional information

A gazette notice will be declared outlining when the administration of taxi services must be performed under a service contract in the taxi service area. The gazette notices are generally made for cities or towns with populations of more than 10,000.

Further information can be found on Queensland's Personalised Transport Horizon webpage.

Administering agency

Department of Transport and Main Roads
Passenger Transport Integration Branch
Personalised Transport Policy Team

Act(s) name

Transport Operations (Passenger Transport) Act 1994 (Queensland)

Regulation(s) name

Transport Operations (Passenger Transport) Regulation 2005 (Queensland)

Contact details

Customer Service Officer
Department of Transport and Main Roads
Passenger Transport Integration Branch
Personalised Transport Policy Team


13 23 80


Department of Transport and Main Roads Opens in a new browser window

Supporting information


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