If you operate a public passenger service in Queensland, you must hold
operator accreditation, unless the service you provide is exempt. Operator
accreditation is a requirement under the Transport Operations (Passenger
Transport) Act 1994 that operators must attain and maintain in order to
provide public passenger services in Queensland.
The purpose of operator accreditation is to encourage high quality
operation of public passenger services by raising standards and awareness of
operators in the areas of safety, service delivery and business acumen,
ensuring that public passenger service operators are held accountable for
complying with appropriate standards.
There are different categories of operator accreditation for the
different types of public passenger services. An operator must hold the
appropriate category of operator accreditation for the type of public passenger
service being provided.
of Operator Accreditation
Services (including booked hire
- Limousine Services
Services, which includes:
- Urban scheduled services
- Minor scheduled services
- Long distance scheduled
- School Scheduled Services (Prescribed,
unfunded/non-declared and unfunded/declared services)
- charter bus services
- tourist services (general and
- accommodation transfer services
- tourist transfer services
- unscheduled long distance
- scheduled passenger services
other than a general route service or school scheduled service
- a public passenger service not
falling under any other category of operator accreditation.
For information in relation
to the requirements for the above categories please refer to the information bulletins available on the
Department of Transport and Main Roads website.
A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.
fee details please refer to the Operator Accreditation Fee Schedule and Vehicle
Declaration form below.
You can apply for operator accreditation in person at your nearest
Transport and Motoring Service Centre or selected Queensland Government Agent
Program (QGAP) office.
To apply you must have:
- a completed Operator Accreditation Application Form (F2982)
- acceptable evidence of identity for each member, partner, director and
nominated executive officer; and
the required fee.
There are different operational requirements for the different types of services,
including vehicle types and age limits. If you are contemplating
providing public passenger transport services it is recommended that you obtain
information regarding operational requirements from your local Department of
Transport and Main Roads Passenger Transport office.
For further information please read the
of the different categories of operator
accreditation. They are also available on the Department of Transport and Main Roads
Department of Transport and Main Roads
Customer Services, Safety and Regulation Division
Transport Operations (Passenger Transport) Act 1994 (Queensland)
Transport Operations (Passenger Transport) Regulation 2005 (Queensland)
Transport Operations (Passenger Transport) Standard 2010 (Queensland)
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