Operator accreditation for public passenger services - Queensland

Service summary

If you operate a public passenger service in Queensland, you must hold operator accreditation, unless the service you provide is exempt. Operator accreditation is a requirement under the Transport Operations (Passenger Transport) Act 1994 that operators must attain and maintain in order to provide public passenger services in Queensland.

The purpose of operator accreditation is to encourage high quality operation of public passenger services by raising standards and awareness of operators in the areas of safety, service delivery and business acumen, ensuring that public passenger service operators are held accountable for complying with appropriate standards.

There are different categories of operator accreditation for the different types of public passenger services. An operator must hold the appropriate category of operator accreditation for the type of public passenger service being provided.

Categories of Operator Accreditation

  • Taxi Services (including booked hire services)
  • Limousine Services
  • Motorcycle Tourist Services
  • Community Services
  • Courtesy Services
  • Scheduled Services, which includes:
      -  Urban scheduled services
      -  Minor scheduled services
      -  Long distance scheduled services
      -  School Scheduled Services (Prescribed, unfunded/non-declared and unfunded/declared services)
  • General, which includes:
      -  charter bus services
      -  tourist services (general and off-road)
      -  accommodation transfer services
      -  tourist transfer services
      -  unscheduled long distance passenger services
      -  scheduled passenger services other than a general route service or school scheduled service
      -  a public passenger service not falling under any other category of operator accreditation.

For information in relation to the requirements for the above categories please refer to the information bulletins available on the Department of Transport and Main Roads website.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Fees

For fee details please refer to the Operator Accreditation Fee Schedule and Vehicle Declaration form.

Application

You can apply for operator accreditation in person at your nearest Transport and Motoring Service Centre or selected Queensland Government Agent Program (QGAP) office.

To apply you must have:

  • a completed Operator Accreditation Application Form (F2982)
  • acceptable evidence of identity for each member, partner, director and nominated executive officer; and
  • the required fee.

Additional information

There are different operational requirements for the different types of services, including vehicle types and age limits. If you are contemplating providing public passenger transport services it is recommended that you obtain information regarding operational requirements from your local Department of Transport and Main Roads Passenger Transport office.

For further information please read the information bulletins of the different categories of operator accreditation. They are also available on the Department of Transport and Main Roads website.

Administering agency

Department of Transport and Main Roads
Customer Services, Safety and Regulation Division

Act(s) name

Transport Operations (Passenger Transport) Act 1994 (Queensland)

Regulation(s) name

Transport Operations (Passenger Transport) Regulation 2005 (Queensland)

Transport Operations (Passenger Transport) Standard 2010 (Queensland)

Contact details

Industry Accreditation and Authorisation Unit
Department of Transport and Main Roads
Customer Services, Safety and Regulation Division

Phone:

13 23 80

Supporting information

Disclaimer

The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

The business information provided does not constitute professional or legal advice, nor is the use of any third party resource an endorsement of the information contained, the associated organisation, product or service. It is recommended that you obtain appropriate professional and /or independent legal advice to ensure that the material provided here is relevant to your particular circumstances.

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