Residential Services (Accreditation) Act 2002 - Queensland

Service summary

The purpose of this Act is:

  • to protect the health, safety and basic freedoms of residents;
  • to encourage residential service providers to continually improve their services; and
  • to support fair trading in the residential services industry.

This means that residential services must register with the department and become accredited. (Refer Residential Services (Accreditation) Act 2002: Sections 1 to 198)

The Act applies to residential services including privately owned boarding houses, supported accommodation hostels and aged rental accommodation.

A residential service may also provide a food service or a personal care service.

The following Subordinate Legislation should also be examined:

Residential Service (Accreditation) Regulation 2002, Sections 1 to 11.

Further information is available on the departments's website.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Appeal

Appeal process

Lodgement

Compliance Mechanisms and Penalties:

There are a range of mechanisms available to encourage compliance with the legislation including:

Warning Notices

Infringement Notices

Compliance Notices

Prosecution.

If an unregistered residential service is identified as operating, the person operating the service could be prosecuted and face a fine of up to $22,000.

Review or Appeal Mechanisms:

If you disagree with a decision made under the Act, you have 28 days to apply to the Residential Services Unit for a review of the decision.

The decision notice we send tells you how to apply for a review, including completing Residential Services Form 5 - Application for review of decision

If you disagree with the review decision, you can then apply for a hearing with the Queensland Civil and Administrative Tribunal, which can confirm, vary or reverse review decisions. It can also make consequential orders and directions, and set aside review decisions.

A list of all reviewable decisions can be found in Schedule 1 of the Act.


Administering agency

Department of Housing and Public Works
Office of the Registrar
Residential Services Unit

Contact details

Department of Housing and Public Works
Office of the Registrar
Residential Services Unit


Mailing address:
GPO Box 690
Brisbane
Queensland 4001

Phone:

07 3008 5824
residentialservices@hpw.qld.gov.au

Website:

Department of Housing and Public Works Opens in a new browser window

Supporting information

Disclaimer

The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

The business information provided does not constitute professional or legal advice, nor is the use of any third party resource an endorsement of the information contained, the associated organisation, product or service. It is recommended that you obtain appropriate professional and /or independent legal advice to ensure that the material provided here is relevant to your particular circumstances.

To the full extent permitted by law the Federal, State, Territory and Local Governments, their employees and agents do not accept any liability for any reason, including without limitation, liability in negligence, to any person for the general information which is provided herein, or in respect of anything, including the consequences of anything done, or not done, by any such person in whole or partial reliance upon the information.