Residential Services (Accreditation) Act 2002 - Queensland

Service summary

The purpose of this Act is:

  • to protect the health, safety and basic freedoms of residents;
  • to encourage residential service providers to continually improve their services; and
  • to support fair trading in the residential services industry.

This means that residential services must register with the department and become accredited. (Refer Residential Services (Accreditation) Act 2002: Sections 1 to 198)

The Act applies to residential services including privately owned boarding houses, supported accommodation hostels and aged rental accommodation.

A residential service may also provide a food service or a personal care service.

The following Subordinate Legislation should also be examined:

Residential Service (Accreditation) Regulation 2002, Sections 1 to 11.

Further information is available on the departments's website.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.


Appeal process


Compliance Mechanisms and Penalties:

There are a range of mechanisms available to encourage compliance with the legislation including:

Warning Notices

Infringement Notices

Compliance Notices


If an unregistered residential service is identified as operating, the person operating the service could be prosecuted and face a fine of up to $22,000.

Review or Appeal Mechanisms:

If you disagree with a decision made under the Act, you have 28 days to apply to the Residential Services Unit for a review of the decision.

The decision notice we send tells you how to apply for a review, including completing Residential Services Form 5 - Application for review of decision

If you disagree with the review decision, you can then apply for a hearing with the Queensland Civil and Administrative Tribunal, which can confirm, vary or reverse review decisions. It can also make consequential orders and directions, and set aside review decisions.

A list of all reviewable decisions can be found in Schedule 1 of the Act.

Administering agency

Department of Housing and Public Works
Regulatory Services
Residential Services Unit

Contact details

Department of Housing and Public Works

Mailing address:
Brisbane, Queensland 4001


07 3008 3450


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Supporting information


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