The purpose of this Act is:
- to protect the health, safety and basic freedoms of residents;
- to encourage residential service providers to continually improve their services; and
- to support fair trading in the residential services industry.
This means that residential services must register with the department and become accredited. (Refer Residential Services (Accreditation) Act 2002: Sections 1 to 198)
The Act applies to residential services including privately owned boarding houses, supported accommodation hostels and aged rental accommodation.
A residential service may also provide a food service or a personal care service.
The following Subordinate Legislation should also be examined:
Residential Service (Accreditation) Regulation 2002, Sections 1 to 11.
Further information is available on the departments's website.
An obligation defined in law. A business must comply with relevant services.
Compliance Mechanisms and Penalties:
There are a range of mechanisms available to encourage compliance with the legislation including:
If an unregistered residential service is identified as operating, the person operating the service could be prosecuted and face a fine of up to $22,000.
Review or Appeal Mechanisms:
If you disagree with a decision made under the Act, you have 28 days to apply to the Residential Services Unit for a review of the decision.
The decision notice we send tells you how to apply for a review, including completing Residential Services Form 5 - Application for review of decision
If you disagree with the review decision, you can then apply for a hearing with the Queensland Civil and Administrative Tribunal, which can confirm, vary or reverse review decisions. It can also make consequential orders and directions, and set aside review decisions.
A list of all reviewable decisions can be found in Schedule 1 of the Act.
Department of Housing and Public Works
Office of the Registrar
Residential Services Unit
The information contained on the Australian Business Licence and Information Service
(ABLIS) web site, or via packages or other sources is intended for general guidance
To the full extent permitted by law, the Federal, State, Territory and Local Governments
make no representations or warranties (expressed or implied) in relation to the
information, including its accuracy, currency or completeness.
The business information provided does not constitute professional or legal advice,
nor is the use of any third party resource an endorsement of the information contained,
the associated organisation, product or service. It is recommended that you obtain
appropriate professional and /or independent legal advice to ensure that the material
provided here is relevant to your particular circumstances.
To the full extent permitted by law the Federal, State, Territory and Local Governments,
their employees and agents do not accept any liability for any reason, including
without limitation, liability in negligence, to any person for the general information
which is provided herein, or in respect of anything, including the consequences
of anything done, or not done, by any such person in whole or partial reliance upon