You will require this registration if you intend to operate as a funeral provider.
Any business that supplies funeral goods and funeral services to the public is considered to be a funeral provider. Funeral services are:
- preparing human bodies for burial or cremation
- arranging, supervising or conducting a funeral ceremony.
Funeral goods are products supplied to a consumer in connection with funeral services (such as caskets and cremation urns).
A funeral provider must provide the Agency with registration information within 3 months of commencing business. Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.
A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.
To register you must provide the Agency with your business details by filling in the Funeral Provider Registration Form.
Please contact Consumer Affairs Victoria for more information.
It is an ongoing requirement of this registration that you abide by all industry legislation and codes of practice, and provide relevant information as required by the authority.
As a funeral provider, your responsibilities include obligations to:
- offer a basic funeral service (burial or cremation)
- make publicly available a clear price list of all funeral goods and services you provide
- provide each customer a statement of funeral costs that meets legislative requirements
- document any pre-paid funeral contracts you make, and record the details in a register
- ensure any money paid under a pre-paid funeral contract is invested in a funeral benefit fund or a policy issued by a registered life insurance provider
- establish a procedure for dealing with customer complaints.
Please consult the responsible agency for more information regarding eligibility requirements.
As specified on the registration.
Registration is free.
Please fax or post your application notice to the Agency. You will be sent a letter to confirm your notification has been received.
Department of Justice and Regulation
Consumer Affairs Victoria
Funerals Act 2006 (Victoria)
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