Australian Consumer Law (ACL) - Victoria

Service summary

The Australian Consumer Law (ACL) is a national law that sets out consumer rights (consumer guarantees).

These consumer guarantees apply to all products and services. Examples of consumer guarantees include:

  • services must be provided with acceptable care and skill
  • goods must match the descriptions on the packaging and labels, and in promotions and advertising
  • the goods must be of acceptable quality and fit for the purpose for which they are intended to be used.

The ACL replaced pre-existing State and Territory consumer protection laws. This means that the ACL will apply regardless of where in Australia your businesses customers or clients are located.

The ACL also includes:

  • a national product safety law and enforcement system
  • a national unfair contract terms law covering standard form contracts
  • a national law for unsolicited consumer agreements replacing pre-existing State and Territory laws about door-to-door sales and other direct marketing
  • simple national rules for lay-by agreements
  • penalties, enforcement powers and consumer redress options.

It is important that you are aware of your rights and obligations under the ACL. .Please consult the responsible agency for more information.

Service type

Advisory Material

Advisory material provides advice and guidance in undertaking a business.

Other resources

Administering agency

Department of Justice and Regulation
Consumer Affairs Victoria

Act(s) name

Australian Consumer Law and Fair Trading Act 2012 (Victoria)

Contact details

Department of Justice and Regulation
Consumer Affairs Victoria


03 8684 0735


1300 558 181


03 8684 6199


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