AS ISO 10002-2006 Customer Satisfaction - Guidelines for Complaints Handling in Organizations - Victoria

Service summary

You will be required to comply with these guidelines if you are accredited as a taxi-cab network service provider. The accredited person must handle complaints about network services and taxi-cab operators in a way that is consistent with these guidelines. It provides information for the design and implementation of a complaints handling process.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission

Act(s) name

Transport (Compliance and Miscellaneous) Act 1983 (Victoria)

Regulation(s) name

Transport (Taxi-Cab Industry Accreditation) Regulations 2007 (Victoria)

Contact details

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission


Operating address:
1 Spring Street
Melbourne,Victoria,3000
Australia

Mailing address:
PO BOX 1716
Melbourne, Victoria 3001

Phone:

03 8683 0768

Phone:

1800 638 802

Fax:

03 8683 0717
contact@taxi.vic.gov.au

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