Accreditation as a Taxi-Cab Network Service Provider - Victoria

Service summary

You will require this accreditation if you intend to operate as a taxi network service provider, also known as a taxi booking service. This service takes bookings from passengers and dispatches a taxi-cab operator.

A network service provider has the responsibility for the provision of the following:

  • a global positioning system for taxi-cabs
  • maintenance of information management systems in relation to the taxi-cab hiring, booking and orders
  • brand identification for taxi-cabs
  • support services for taxi-cab operators and drivers
  • maintenance of a system for receiving and handling customer complaints relating to taxi-cab hiring, booking and orders
  • taxi-cab driver training.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this accreditation you must:

  • be an individual, partnership, company, co-operative, an incorporated association or a body corporate
  • submit the required form
  • submit an informed consent form
  • provide appropriate levels of identification
  • provide any other information required by the agency
  • pay any required fees.

Unincorporated bodies or associations will not be granted this accreditation. Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing requirements

Accredited licence holders are subject to a number of ongoing requirements, including the following:

  • keep accurate records as required by the regulations
  • cooperate with the agency's investigation and audit activities
  • investigate and address complaints promptly as required by the regulations.


An accreditation remains in force until it is cancelled or surrendered.



Please consult the responsible agency for information on fees to be submitted with your application.



Please lodge your application and all accompanying documentation directly with the Agency.

Approval time

An approval decision must be made within 30 days of receiving the application.

Administering agency

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission

Act(s) name

Transport (Compliance and Miscellaneous) Act 1983 (Victoria)

Regulation(s) name

Transport (Taxi-Cab Industry Accreditation) Regulations 2007 (Victoria)

Contact details

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission

Operating address:
1 Spring Street

Mailing address:
PO BOX 1716
Melbourne, Victoria 3001


03 8683 0768


1800 638 802


03 8683 0717

Supporting information


The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

The business information provided does not constitute professional or legal advice, nor is the use of any third party resource an endorsement of the information contained, the associated organisation, product or service. It is recommended that you obtain appropriate professional and /or independent legal advice to ensure that the material provided here is relevant to your particular circumstances.

To the full extent permitted by law the Federal, State, Territory and Local Governments, their employees and agents do not accept any liability for any reason, including without limitation, liability in negligence, to any person for the general information which is provided herein, or in respect of anything, including the consequences of anything done, or not done, by any such person in whole or partial reliance upon the information.