Clinical Practice Protocols (NEPT) - Victoria

Service summary

You will be required to comply with the Clinical Practice Protocols if you provide non-emergency patient transport services. This involves transporting patients who require clinical monitoring for the duration of the journey:

  • during inter-hospital transfers
  • during transport from the hospital to the patients home
  • during transport from the patients home to the hospital.

The Clinical Practice Protocols describe medically approved protocols for the provision of non-emergency patient transport. It provides a consistent framework for officer knowledge, education and training.

You must also ensure that all your staff are provided with annual training in these Protocols.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Health and Human Services
Private Hospitals Branch

Act(s) name

Non-Emergency Patient Transport Act 2003 (Victoria)

Regulation(s) name

Non-Emergency Patient Transport Regulations 2016 (Victoria)

Contact details

Non-Emergency Patient Transport
Department of Health and Human Services
Private Hospitals Branch


Operating address:
50 Lonsdale Street
Melbourne, Victoria 3000
Mailing address:
GPO BOX 4541
Melbourne, Victoria 3001

Phone:

03 9096 2164
privatehospitals@dhhs.vic.gov.au

Website:

https://www2.health.vic.gov.au/hospitals-and-health-services/patient-care/ambulance-and-nept/non-emergency-transport Opens in a new browser window

Supporting information

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