Electricity Industry (Customer Transfer) Code 2016 - Western Australia

Service summary

You may be required to comply with this code if you hold a retail licence to sell electricity.

This code sets out rules for the provision of information relating to contestable customers and the process for transferring contestable customers from one retailer to another retailer in order to promote retail competition.

If one of your customers is transferring to another retailer, you usually must not terminate their contract the transfer is complete.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Economic Regulation Authority

Act(s) name

Electricity Industry Act 2004 (Western Australia)

Regulation(s) name

Electricity Industry (Customer Contracts) Regulations 2005 (Western Australia)

Contact details

Enquiries Officer
Economic Regulation Authority


Operating address:
Level 4, Albert Facey House
469 Wellington Street
Perth
Western Australia 6000
Mailing address:
PO BOX 8469
Perth BC, Western Australia 6849

Phone:

08 6557 7900

Fax:

08 6557 7999
records@erawa.com.au

Supporting information

Disclaimer

The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

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