Code of Practice

Description

You will need to comply with this code if you intend to work in a call centre. A call centre is any workplace where the main work of employees is providing customer services by telephone or by a combination of telephone and computer.

The aim of this code is to help you address occupational safety and health issues related to call centre work.

Service type

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task	Business Structure	Resources	Important
Comply	All	Code of Practice Occupational Health and Safety in Call Centres - PDF (Opens in new window)	Important

Act(s) name

Work Health and Safety Act 2020 Western Australia

Regulation(s) name

Work Health and Safety (General) Regulations 2022 Western Australia

Administering agency

Department of Energy, Mines, Industry Regulation and Safety

WorkSafe

Contact details

**Please use these contact details for help or more information:**

General Enquiries

WorkSafe

Department of Energy, Mines, Industry Regulation and Safety
Western Australia
Operating address:	Level 1, Mason Bird Building 303 Sevenoaks Street Cannington Western Australia 6107
Mailing address:	Locked Bag 14 Cloisters Square PO Western Australia 6850
Phone:	1300 307 877
Email:	safety@dmirs.wa.gov.au
Website:	WorkSafe Western Australia (Opens in new window)

Supporting information

Approved Codes of Practice (Opens in new window)

Code of Practice - Occupational Health and Safety in Call Centres - Western Australia