Minimum Service Standards for Hire Car Services - Australian Capital Territory


You will be required to comply with these service standards if you intend to operate a hire car service in the Australian Capital Territory. The standards outline minimum service standards for a range of operational matters, including:

  • Servicing, maintenance and repair of the hire car
  • Advertising and publishing
  • Making and management of records
  • The operation of the service
  • Driver licensing and authority
  • Compliance with immigration requirements
  • Monitoring of the safety and training of hire car drivers
  • Ensuring drivers are aware of their responsibilities to the public
  • Customer inquiries and complaints
  • Handling of lost property
  • Standards for using motorbikes as hire cars
  • Insurance requirements.

Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Act(s) name

Road Transport (Public Passenger Services) Act 2001 ACT

Regulation(s) name

Road Transport (Public Passenger Services) Regulation 2002 ACT

Administering agency

Chief Minister, Treasury and Economic Development Directorate

Access Canberra

Road Transport Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

General Enquiries

Road Transport Authority

Access Canberra

Chief Minister, Treasury and Economic Development Directorate

Mailing address: PO BOX 582
Dickson, Australian Capital Territory 2602
Phone: 132281
Phone: 02 62077171
Phone: 02 62077101
Website: Road Transport Authority (Opens in new window)