Utilities Industry Codes - Australian Capital Territory


You may be required to comply with one, or more, of the utilities industry codes if you intend to operate a licensed utility service in the Australian Capital Territory (ACT). A licensed utility may connect residents, businesses and other utilities with services including:

  • Electricity;
  • Gas;
  • Water; or
  • Sewerage disposal.

Utility industry codes may relate to practices, standards or other matters associated with providing a utility service, including:

  • Service standards;
  • Metering and provision of utility services;
  • Consumer protection; and
  • Development of a network.

Please be aware that these codes are updated on a regular basis. The Agency advises that you contact them in the first instance to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Other resources

Task Business Structure Resources
Comply All Utilities Act Regulations (Opens in new window)

Act(s) name

Utilities Act 2000 ACT

Administering agency

Independent Competition and Regulatory Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Enquiries, Utilities Licensing

Independent Competition and Regulatory Commission

Operating address: Level 8,
221 London Circuit
Canberra City
Australian Capital Territory 2601
Mailing address: PO BOX 161
Civic Square, Australian Capital Territory 2608
Phone: 02 62050799
Fax: 02 62075887
Email: icrc@act.gov.au
Website: Independent Competition and Regulatory Commission (Opens in new window)