Hearing Services Rules of Conduct 2012 - Australian Government


You will be required to comply with these rules if you intend to operate as a hearing services provider.

Hearing Service Providers are entities (individuals, partnerships, companies or government agencies) which have been accredited and contracted with the Office of Hearing Services to provide hearing rehabilitation, assessment, and hearing loss prevention services to eligible clients of the Commonwealth Hearing Services Program.

It is a condition of accreditation that you must comply with these rules. These rules outline the requirements and standards that service providers contracted to deliver hearing services (Contracted Service Providers) under the Australian Government Hearing Services Program must adhere to when supplying services to voucher holders. The rules also set out qualifications and registration requirements for qualified practitioners that are engaged by Contracted Service Providers.

Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Other resources

Act(s) name

Hearing Services Administration Act 1997 AG

Administering agency

Department of Health

Benefits, Services and Sport

Office of Hearing Services

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.


Office of Hearing Services

Benefits, Services and Sport

Department of Health

Operating address: 1 Atlantic Street
Woden Town Centre
Australian Capital Territory 2606
Mailing address: Mail Drop Point 113, GPO Box 9848
Australian Capital Territory 2601
Phone: 1800 500 726
Fax: 02 6289 5443
Email: hearing@health.gov.au