Authorisation to Become an Energy Retailer - New South Wales


You will need this authorisation in order to engage in the retail sale of energy (electricity or gas). This includes supply of electricity to premises that are connected, or are to be connected, to the interconnected national electricity system as well the supply of natural gas to retail customers through a distribution pipeline. If you are seeking to be a dual fuel retailer and sell both gas and electricity, then two applications need to be submitted. Please consult with the Contact Officer before submitting a dual fuel application.

There are situations where you may be eligible for an exemption to the requirement to hold this authorisation, for example if you only sell to large industrial customers, or if you are the owner of a caravan park or retirement village and you buy electricity from an authorised retailer then onsell it to tenants.

This authorisation is in place to ensure that energy providers are complying with relevant rules and legislation and therefore customers' rights are being protected, with respect to price, quality, safety, reliability and security of supply of energy. Authorised retailers details, and any application for authorisation are published in a public register.

It is advised that you contact the Contact Officer prior to and during preparing an application.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this authorisation you must:

  • have sufficient organisational and technical capacity
  • have sufficient financial resources or access to resources
  • be a suitable person to hold a retailer authorisation.

You can apply as an individual or as a member of a partnership or joint venture. If you are applying as a partnership or joint venture, you must satisfy specific criteria. Please consult the Contact Officer for more information regarding eligibility requirements.


A retailer authorisation does not expire. It will continue until it is surrendered or revoked.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Please consult the Contact Officer for information on fees to be submitted.


Task Business Structure Resources
Apply All Authorisation to Become an Energy Retailer - There is no application form. To apply, you are required to provide the Agency with the information outlined in the guidelines.

Act(s) name

National Energy Retail Law (Adoption) Act 2012 NSW

Regulation(s) name

National Energy Retail Law (Adoption) 2013 NSW

Lodgement process


Please lodge your application enquiries directly with the Agency.

The application must be submitted both in writing and electronically via email.

Approval time

The Agency aims to make a decision within 12 weeks of receiving all relevant information.

Administering agency

Australian Energy Regulator

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Sydney Office

Australian Energy Regulator

Operating address: Level 20
175 Pitt Street
New South Wales 2000
Mailing address: GPO Box 520
Melbourne VIC 3001
Victoria 3001
Phone: 03 9290 6965
Fax: 03 9290 1457