Mandatory Electronic Check-In - New South Wales


Businesses, venues and events may need to collect information from every person including staff, patrons and contractors to assist with COVID-19 contact tracing.

The use of the NSW Government QR code or digital sign-in sheet system is mandatory for all workplaces and the following business types:

  • retail businesses (e.g. supermarkets)
  • shopping centres
  • gyms and recreational facilities
  • offices (e.g. call centres)
  • plants, manufacturing and warehousing businesses
  • educational institutions (e.g. universities and TAFE)
  • schools including teachers and visitors (such as parents and contractors) but excluding students.

Where an electronic check-in system cannot be used (such as where there is no internet access), an alternative check-in solution (such as pen and paper) will need to be provided.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Act(s) name

Public Health Act 2010 New South Wales

Regulation(s) name

New South Wales Public Health (COVID-19 Gathering Restrictions) Order 2021 New South Wales

Administering agency

Department of Customer Service

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

NSW Ministry of Health

New South Wales
Phone: 1800 020 080