This support service is provided to:
- assist business in complying with the Environmental Protection Act 1994 (EP Act) and subordinate legislation; and
- ensure local government, industry and the public fully understand Queensland's environmental laws.
Legislation, guidelines, operational policies and information sheets can be obtained from the Department of Environment and Science website.
Electronic copies are also available at the Queensland legislation website.
Information on what is required for specific environmentally relevant activities is also available from the departmental website.
Advice on licensing provisions, prior approval requirements and when and how the relevant legislation would impact on developers and businesses can be obtained by contacting Permit and Licence Management within the department:
A hotline number is also available for reporting incidents.
Calls to the department's hotline are managed 24 hours-a-day, seven days a week, and are charged at the price of a local call from anywhere in Queensland.
Urgent incidents will be followed up immediately. Non-urgent incidents and enquiries can also be reported any time, but they may be followed up the next working day. A simple phone call from the public can ensure a swift operational or rescue response as required, and also assist with any investigations. Bushfires, medical and other emergencies should be directed to the emergency hotline 000 (or 112 on mobile phones) in Australia.
People can report or make enquiries about the following to the departmental hotline:
- Licensing and permitting enquiries: Advice on licensing provisions, prior approval requirements and when and how the relevant legislation would impact on developers and businesses.
- Pollution enquiries: Contaminated materials flowing onto land and into drains or creeks, which have the potential to cause serious and long term environmental harm to property and ecosystems or local waterways. In addition, noise and air nuisances, which can affect the wellbeing of an individual's opportunity to relax, sleep, converse or study.
- Farming in reef catchments: Fertiliser, pesticides and sediment from cattle grazing and sugarcane production entering the Great Barrier Reef lagoon are putting the reef's long-term health at risk. If the public is unable to access policies, farm management improvement programs and other information about reef catchment farming that is available on the Farming in reef catchments web page or if they have further questions, they can phone or email Reef Water Quality.
- Camping Permits
- General Park Visitor Information
- Marine Stranding enquiries: Turtles, dugongs, dolphins and whales are mostly threatened species, and prompt reports are crucial for rehabilitation and tackling the causes of mortality.
- Wildlife enquiries: Orphaned sick or injured wildlife can be rehabilitated by a network of volunteer carer organisations, or by the Queensland Parks and Wildlife Moggill Koala Hospital. Reports of illegal wildlife activity will also assist in decreasing the threat to our native wildlife. The service also provides advice on dealing with nuisance wildlife.
The Business Queensland website has information about the process for obtaining an environmental authority.