The Debt Collectors (Field Agents and Collection Agents) Act 2014 provides for the regulation of the activities and conduct of debt collectors and subagents and to protect consumers against particular undesirable practices (a claim fund is established to compensate consumers who suffer a loss in their dealings with businesses regulated by this Act).
The Debt Collectors (Field Agents and Collection Agents) Regulation 2014 provides information on the application requirements for licence and registration as a subagent, general provisions about field agents and subagents, keeping documents, conduct standards, fees and refunds.
Authorised investigators, including auditors monitor the requirements of the Act and investigate complaints.
The Queensland Civil and Administrative Tribunal (QCAT) may exercise disciplinary powers including cancellation of licences and the imposition of fines and of terms and conditions on licensees. In certain circumstances the Chief Executive may appoint a receiver over trust property.
An appeal against a licensing decision of the Chief Executive may be made to the QCAT Tribunal within 1 month of the notification of the decision.