Debt Collectors (Field Agents and Collection Agents) Act 2014 - Queensland


The Debt Collectors (Field Agents and Collection Agents) Act 2014 provides for the regulation of the activities and conduct of debt collectors and subagents and to protect consumers against particular undesirable practices (a claim fund is established to compensate consumers who suffer a loss in their dealings with businesses regulated by this Act).

The Debt Collectors (Field Agents and Collection Agents) Regulation 2014 provides information on the application requirements for licence and registration as a subagent, general provisions about field agents and subagents, keeping documents, conduct standards, fees and refunds.


Authorised investigators, including auditors monitor the requirements of the Act and investigate complaints.

The Queensland Civil and Administrative Tribunal (QCAT) may exercise disciplinary powers including cancellation of licences and the imposition of fines and of terms and conditions on licensees. In certain circumstances the Chief Executive may appoint a receiver over trust property.


An appeal against a licensing decision of the Chief Executive may be made to the QCAT Tribunal within 1 month of the notification of the decision.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Additional information

The Office of Fair Trading keeps a public register of occupations regulated under the following Acts:

  • Introduction Agents Act 2001
  • Second Hand Dealers and Pawnbrokers Act 2003
  • Security Providers Act 1993
  • Tourism Services Act 2013
  • Property Occupations Act 2014
  • Motor Dealers and Chattel Auctioneers Act 2014
  • Debt Collectors (Field Agents and Collection Agents) Act 2014.

You can search the register online for free at the Office of Fair Trading website. A printed licence extract can be obtained by contacting the Office of Fair Trading. There is a fee for this service.

Administering agency

Department of Justice and Attorney-General

Office of Fair Trading

Industry Licensing Unit

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Queensland Government Service Centre

Industry Licensing Unit

Office of Fair Trading

Department of Justice and Attorney-General

Operating address: Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address: GPO Box 3111
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Phone: 07 3405 0985
Fax: 07 3008 5933
Website: Office of Fair Trading (Opens in new window)