Door-to-Door or Telemarketing Sales - Unsolicited consumer agreements - Queensland


The unsolicited consumer agreements (formerly known as Door-to-door sales provisions) apply to prescribed contracts made through door-to-door selling or telephone sales if the total consideration payable by the consumer under, or in respect of, the contract-

(a) is not ascertainable at the time of the making of the contract; or

(b) is ascertainable at the time of the making of the contract and exceeds $100.00

A consumer is entitled to a 10 business day cooling off period, where they can cancel their purchase or contract without penalty.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.


No fees are payable for this activity.

Administering agency

Department of Justice and Attorney-General

Office of Fair Trading

Fair Trading Operations

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Queensland Government Service Centre

Fair Trading Operations

Office of Fair Trading

Department of Justice and Attorney-General

Operating address: Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address: GPO Box 3111
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Fax: 07 3008 5946
Website: Office of Fair Trading (Opens in new window)