Introduction Agents Act 2001 - Queensland


The Introduction Agents Act 2001 aims to eliminate exploitative and unfair practices from the introduction agency industry.

Key features of the Act include:

  • a licensing scheme for introduction agents;
  • methods for disqualifying unsuitable people from the industry;
  • a requirement for written contracts and pre-contractual disclosure statements that include accurate details of the services to be provided;
  • for more expensive contracts, a prohibition on more than 30% of the price being received before services are provided; and
  • a compulsory three working day 'cooling off' period.

The following Subordinate Legislation should be examined:

  • Introduction Agents Regulation 2002

The following Guides or Booklets are available:

  • Fact Sheets on the Office of Fair Trading website.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Additional information

The Office of Fair Trading keeps a public register of occupations regulated under the following acts:

  • Introduction Agents Act 2001
  • Property Agents and Motor Dealers Act 2000
  • Second hand Dealers and Pawnbrokers Act 2003
  • Security Providers Act 1993
  • Tourism Services Act 2003
  • Travel Agents Act 1988

You can search the register online for free at A printed licence extract can be obtained by contacting the Office of Fair Trading on 13 7468, there is a fee for this service.

Appeal process


Compliance Mechanisms and Penalties

Random audits are conducted by Office of Fair Trading inspectors who have powers of entry and search under the legislation together with power to seize evidence and to require the provision of certain information.

Penalties for non compliance with the legislation are severe and range from 200 penalty units ($22,000) for operating without a licence to 540 penalty units ($59,400) for false representations.

Infringement notices can be issued for certain offences.

Review or Appeal Mechanisms:

There are rights of appeal to the Magistrates Court for a refusal to grant a licence or for a decision to suspend, cancel, refuse to renew, to impose a condition on or to refuse to replace a licence.

Administering agency

Department of Justice and Attorney-General

Office of Fair Trading

Fair Trading Policy Branch

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Queensland Government Service Centre

Fair Trading Policy Branch

Office of Fair Trading

Department of Justice and Attorney-General

Operating address: Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address: GPO Box 3111
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Phone: 07 3405 0985
Website: Office of Fair Trading (Opens in new window)