Residential Services (Accreditation) Act 2002 - Queensland


The purpose of this Act is:

  • to protect the health, safety and basic freedoms of residents;
  • to encourage residential service providers to continually improve their services; and
  • to support fair trading in the residential services industry.

This means that residential services must register with the department and become accredited. (Refer Residential Services (Accreditation) Act 2002: Sections 1 to 198)

The Act applies to residential services including privately owned boarding houses, supported accommodation hostels and aged rental accommodation.

A residential service may also provide a food service or a personal care service.

The following Subordinate Legislation should also be examined:

Residential Service (Accreditation) Regulation 2002, Sections 1 to 11.

Further information is available on the departments's website.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Appeal process


Compliance Mechanisms and Penalties:

There are a range of mechanisms available to encourage compliance with the legislation including:

Warning Notices

Infringement Notices

Compliance Notices


If an unregistered residential service is identified as operating, the person operating the service could be prosecuted and face a fine of up to $22,000.

Review or Appeal Mechanisms:

If you disagree with a decision made under the Act, you have 28 days to apply to the Residential Services Unit for a review of the decision.

The decision notice we send tells you how to apply for a review, including completing Residential Services Form 5 - Application for review of decision

If you disagree with the review decision, you can then apply for a hearing with the Queensland Civil and Administrative Tribunal, which can confirm, vary or reverse review decisions. It can also make consequential orders and directions, and set aside review decisions.

A list of all reviewable decisions can be found in Schedule 1 of the Act.

Administering agency

Department of Housing and Public Works

Regulatory Services

Residential Services Unit

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Department of Housing and Public Works

Mailing address: GPO BOX 690
Brisbane, Queensland 4001
Phone: 07 3008 3450
Website: Department of Housing and Public Works (Opens in new window)