Transport Operations (Passenger Transport) Act 1994 - Queensland


The object of this legislative Instrument is to achieve the provision of the best possible public passenger transport at reasonable cost to the community and government, keeping government regulation to a minimum. The Act recognises that market entry restrictions may be needed in the public interest.

The Act regulates the operation and provision of certain public passenger services in Queensland including:

  • general route services
  • school bus services
  • long distance bus services
  • charter bus services
  • tourist services
  • taxi services
  • booked hire services
  • courtesy transport services
  • community transport services
  • accommodation transfer services
  • tourist transfer services
  • air services
  • ferry services

The Act requires most operators of road-based public passenger services to be accredited and their drivers authorised before providing a service.  Some public passenger services may be exempt from these requirements.

In certain circumstances service licences or service contracts may be required.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Publications Details process

Information bulletins are available through the offices of the Department of Transport and Main Roads or via the department's website:

Lodgement process


Authorised persons appointed under the Act monitor compliance with its provisions.

Breaches of the Act and Regulation may incur fines.  An accreditation, authorisation, service licence or service contract may also be amended, suspended or cancelled.

Penalties for individual offences are set out in the Act and Regulation.

Appeal process


An application for a review of an administrative decision relating to a licence, accreditation or authorisation (among other things) may be heard by an internal review panel.

A subsequent appeal may be made to the Queensland Civil and Administrative Tribunal as specified in the Act.

Administering agency

Department of Transport and Main Roads

TransLink Division

Service Policy Unit

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Service Policy Unit

TransLink Division

Department of Transport and Main Roads

Mailing address: GPO Box 50
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Website: Department of Transport and Main Roads (Opens in new window)