Primary complaint investigation and dispute resolution scheme for electricity and gas customers in Queensland and water customers in South-east Queensland - Queensland

Description

Why the Support is Provided?

The Energy and Water Ombudsman Queensland's aim is to provide you with complaint investigation and dispute resolution services and, if necessary, mediation and determination in disputes.

What Support is Provided?

The Energy and Water Ombudsman Queensland provides you with complaint investigation and dispute resolution services and, if necessary, mediation and determination in disputes between an electricity gas or water entity and a customer about the performance of a function or exercise of a power under the Energy and Water Ombudsman Act 2006.

The Energy and Water Ombudsman may also investigate, mediate or conciliate in the dispute at the request of any party to a dispute with a view to the parties reaching agreement on the resolution of their dispute.

Service type

Support Service

A service offered by government to aid in running a business.

Eligibility requirements

A customer to a dispute must be a small customer as defined in the Electricity Act 1994 and Gas Supply Act 2003 and South East Queensland Water (Distribution and Restructuring) Act 2009.

Fees

No fees apply.

Publications Details process

Publication Available:

Service Charter

Additional information

Participation in dispute resolution processes by a consumer is voluntary. A consumer is not prevented from exercising other rights before a court or tribunal.

Administering agency

Minister for Energy and Water Supply

Energy and Water Ombudsman Queensland

Operations

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

North Queensland Energy and Water Ombudsman Queensland

Operations

Energy and Water Ombudsman Queensland

Minister for Energy and Water Supply

Operating address: Level 1, 15 Lake Street
Cairns Q 4870
Mailing address: PO Box 3640
South Brisbane
Queensland 4101
Phone: 1800 662 837
Fax: 07 4039 8824

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Head Office and South Queensland Energy and Water Ombudsman Queensland

Operations

Energy and Water Ombudsman Queensland

Minister for Energy and Water Supply

Mailing address: PO Box 3640
South Brisbane
Queensland 4101
Mailing address: Level 16, 53 Albert Street
BRISBANE
Queensland 4000
Phone: 1800 662 837
Fax: 07 3227 7068

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Central Queensland Energy and Water Ombudsman Queensland

Operations

Energy and Water Ombudsman Queensland

Minister for Energy and Water Supply

Operating address: Level 2, 212 Quay Street
Rockhampton Q 4700
Mailing address: PO Box 3640
South Brisbane
Queensland 4101
Phone: 1800 662 837
Fax: 07 4938 6788