Tourism Services Act 2003 - Queensland


The main purpose of this Act is to provide for fair trading in the tourism services industry by -

  1. establishing a registration system for inbound tour operators; and
  2. providing for codes of conduct for inbound tour operators and tour guides including the setting of minimum standards for
    1. carrying on the business of an inbound tour operator; or
    2. tour guides; and
  3. prohibiting unconscionable conduct by inbound tour operators and tour guides; and
  4. promoting sound business practices by inbound tour operators and tour guides.

The Tourism Services Act 2003 (The Act) is the result of extensive consultation with the tourism industry and its many clients.

The Act aims to ensure inbound tour operators and tour guides operate in an ethical and professional way, and in the best interests of clients.

Specifically, the Act seeks to eliminate unfair practices from the tourism industry such as:

  • controlled shopping (eg. restricting the choice of shopping venues, taking control of tourists passports and wallets, guarding hotel and shop doorways and making defamatory remarks about retailers who do not pay a fee or commission for bringing tourists to their shop), misrepresentations;
  • overcharging for goods and services; and
  • unconscionable conduct (eg. operators who pressure traders into paying excessive commissions by threatening to influence tour groups to by pass visits to traders who do not pay a commission.

This will benefit tourists, the industry itself and associated traders by creating a level playing field for honest traders who will no longer have to compete against those participating in illegal and unfair practices.

The following Subordinate Legislation should be examined:

Tourism Services Regulation 2003

Tourism Services (Code of Conduct for Inbound Tour Operators) Regulation 2003

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Additional Information

The Office of Fair Trading keeps a public register of occupations regulated under the following acts:

Introduction Agents Act 2001

Property Agents and Motor Dealers Act 2000

Second hand Dealers and Pawnbrokers Act 2003

Security Providers Act 1993

Tourism Services Act 2003

Travel Agents Act 1988.

You can search the register online for free at A printed licence extract can be obtained by contacting the Office of Fair Trading on 13 QGOV (13 74 68), there is a fee for this service.


Administering agency

Department of Justice and Attorney-General

Office of Fair Trading

Fair Trading Policy Branch

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Queensland Government Service Centre

Operating address: Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address: GPO Box 3111
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Phone: 07 3405 0985
Website: Office of Fair Trading (Opens in new window)