Australian Consumer Law (ACL) - Victoria


The Australian Consumer Law (ACL) is a national law that sets out consumer rights (consumer guarantees).

These consumer guarantees apply to all products and services. Examples of consumer guarantees include:

  • services must be provided with acceptable care and skill
  • goods must match the descriptions on the packaging and labels, and in promotions and advertising
  • the goods must be of acceptable quality and fit for the purpose for which they are intended to be used.

The ACL replaced pre-existing State and Territory consumer protection laws. This means that the ACL will apply regardless of where in Australia your businesses customers or clients are located.

The ACL also includes:

  • a national product safety law and enforcement system
  • a national unfair contract terms law covering standard form contracts
  • a national law for unsolicited consumer agreements replacing pre-existing State and Territory laws about door-to-door sales and other direct marketing
  • simple national rules for lay-by agreements
  • penalties, enforcement powers and consumer redress options.

It is important that you are aware of your rights and obligations under the ACL. Please consult the responsible agency for more information.

Service type

Advisory Material

Advisory material provides advice and guidance in undertaking a business.

Other resources

Act(s) name

Australian Consumer Law and Fair Trading Act 2012 Victoria

Administering agency

Department of Justice and Community Safety

Consumer Affairs Victoria

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Consumer Affairs Victoria

Department of Justice and Community Safety

Operating address: 121 Exhibition Street
VIC 3000
Mailing address: GPO BOX 123
Melbourne, Victoria 3001
Phone: 03 8684 0735
Fax: 03 8684 6199
Other: 1300 558 181
Website: Consumer Affairs Victoria (Opens in new window)