Accreditation as a Taxi-Cab Network Service Provider - Victoria

Description

You will require this accreditation if you intend to operate as a taxi network service provider, also known as a taxi booking service. This service takes bookings from passengers and dispatches a taxi-cab operator.

A network service provider has the responsibility for the provision of the following:

  • a global positioning system for taxi-cabs
  • maintenance of information management systems in relation to the taxi-cab hiring, booking and orders
  • brand identification for taxi-cabs
  • support services for taxi-cab operators and drivers
  • maintenance of a system for receiving and handling customer complaints relating to taxi-cab hiring, booking and orders
  • taxi-cab driver training.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility Requirements

To be eligible for this accreditation you must:

  • be an individual, partnership, company, co-operative, an incorporated association or a body corporate
  • submit the required form
  • submit an informed consent form
  • provide appropriate levels of identification
  • provide any other information required by the agency
  • pay any required fees.

Unincorporated bodies or associations will not be granted this accreditation. Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing Eligibility Requirements

Accredited licence holders are subject to a number of ongoing requirements, including the following:

  • keep accurate records as required by the regulations
  • cooperate with the agency's investigation and audit activities
  • investigate and address complaints promptly as required by the regulations.

Duration

An accreditation remains in force until it is cancelled or surrendered.

Fees

Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application Sole Trader, Company, Partnership, Trust, Incorporated Association, Other, Co-operative

Please consult the responsible agency for information on fees to be submitted with your application.

Approval Time

An approval decision must be made within 30 days of receiving the application.

Administering agency

Department of Economic Development, Jobs, Transport and Resources

Taxi Services Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Mailing address: PO BOX 1716
Melbourne, Victoria 3001
Phone: 1800 638 802
Phone: 03 8683 0768
Fax: 03 8683 0717
Email: contact@taxi.vic.gov.au