Application for an On-Demand Booking Service Authorisation - Western Australia

Description

You will require this authorisation if you intend to take or facilitate bookings for an on-demand passenger transport service. This authorisation extends to drivers who facilitate the bookings they complete themselves.

An on-demand booking service provider is a person or organisation who receives requests from paying customers for transport. The booking may be facilitated through an automated or semi-automated electronic system, including an application, website or any other means of communication.

Please consult the Contact Officer for more information.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this authorisation you must:

  • state the maximum number of vehicles intended to be covered by the authorisation
  • provide a criminal record check dated no more than three months old
  • provide a declaration of responsible officers, all of whom must live in Australia and one must live in West Australia
  • disclose any previous on-demand booking service authorisation which has been cancelled or refused.

Please consult the Contact Officer for more information regarding eligibility requirements.

Ongoing eligibility requirements

To comply with the requirements of this authorisation you must continue to:

  • prepare and maintain a safety management system
  • keep records on drivers, vehicles and services provided (including where and when transport was given)
  • provide a complaints resolution procedure
  • keep records of customer complaints.

Duration

12 months.

Fees

Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $113.00 -
Lodge Licence All -

Authorisation fees will vary depending on the number of vehicles you intend to authorise. Please consult the Contact Officer for specific costs.

Act(s) name

Transport (Road Passenger Services) Act 2018 Western Australia

Regulation(s) name

Transport (Road Passenger Services) Regulations 2019 Western Australia

Disqualified persons or entities

Please be aware that if you have committed a disqualification offence you will not be eligible for this authorisation.

Administering agency

Department of Transport

On-Demand Transport

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Customer Service

On-Demand Transport

Department of Transport

Operating address: 20 Brown Street
East Perth, Western Australia 6004
Mailing address: GPO BOX C102
Perth, Western Australia 6839
Phone: 1300 660 147
Email: ondemandtransport@transport.wa.gov.au
Website: On-Demand Transport (Opens in new window)