Code of Practice - Occupational Health and Safety in Call Centres - Western Australia

Description

You will be required to comply with this code if you work in a call centre. This code applies to employers and employees.

A call centre is any workplace where the main work of employees is providing customer services by telephone or by a combination of telephone and computer.

The aim of this code is to help you address occupational safety and health issues related to call centre work.

Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Act(s) name

Occupational Safety and Health Act 1984 WA

Administering agency

Department of Mines, Industry Regulation and Safety

WorkSafe

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

General Enquiries

WorkSafe

Department of Mines, Industry Regulation and Safety

Operating address: Level 1, Mason Bird Building
303 Sevenoaks Street
Cannington
Western Australia 6107
Mailing address: Locked Bag 14
Cloisters Square PO
Western Australia 6850
Phone: 1300 307 877
Phone: 08 6251 2200
Email: safety@dmirs.wa.gov.au
Website: WorkSafe Western Australia (Opens in new window)