You will be required to comply with this code if you are a licensed provider of water supply, sewerage, irrigation or drainage services in Western Australia. Water services providers are required to comply with this code as a condition of their licence.
The code establishes a customer protection framework that prescribes the minimum service standards and requirements for water service providers. This code covers the following areas:
- connection of water supply
- requirement to have a financial hardship policy
- restriction practices
- complaints about water services and
- provision of information and communication services to customers.
Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.