You will be required to comply with this code if you are a licensed provider of water supply, sewerage, irrigation or drainage services in Western Australia. Water services providers are required to comply with this code as a condition of their licence.
The code establishes a customer protection framework that prescribes the minimum service standards and requirements for water service providers. This code covers the following areas:
- Connection of water supply;
- Requirement to have a financial hardship policy;
- Restriction practices;
- Complaints about water services; and
- Provision of information and communication services to customers.
Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.