Water Services Code of Conduct (Customer Service Standards) - Western Australia


You will be required to comply with this code if you are a licensed provider of water supply, sewerage, irrigation or drainage services in Western Australia. Water services providers are required to comply with this code as a condition of their licence.

The code establishes a customer protection framework that prescribes the minimum service standards and requirements for water service providers. This code covers the following areas:

  • Connection of water supply;
  • Billing;
  • Payment;
  • Requirement to have a financial hardship policy;
  • Restriction practices;
  • Complaints about water services; and
  • Provision of information and communication services to customers.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Water and Environmental Regulation


Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Head Office

Operating address: The Atrium
Level 4
168 St Georges Terrace
Perth, Western Australia 6000
Mailing address: LOCKED BAG 33
Cloisters Square Po, Western Australia 6850
Phone: 08 6364 7000
Fax: 08 6364 7001
Website: Water (Opens in new window)