Telecommunications Consumer Protections (TCP) Code - Australian Government

Service summary

You must comply with this code if you provide telecommunications services. These standards were developed to provide customers with protection from overpayment due to confusing mobile plans and poor complaints handling.

It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers and complaint handling. It also sets out a framework for code compliance and monitoring.

Please note that this code replaces the Telecommunications Consumer Protections (TCP) Industry Code (C628:2007). It applies to all carriage service providers in Australia.

Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Communications and the Arts
Australian Communications and Media Authority
Communications Infrastructure

Act(s) name

Telecommunications Act 1997 (Australian Government)

Contact details

Enquiries, Licensing
Department of Communications and the Arts
Australian Communications and Media Authority
Communications Infrastructure


Mailing address:
PO Box 78
Belconnen
Australian Capital Territory 2616

Phone:

1300850115

Phone:

02 62195555

Fax:

02 62195353
licensing@acma.gov.au

Supporting information

Disclaimer

The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

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To the full extent permitted by law the Federal, State, Territory and Local Governments, their employees and agents do not accept any liability for any reason, including without limitation, liability in negligence, to any person for the general information which is provided herein, or in respect of anything, including the consequences of anything done, or not done, by any such person in whole or partial reliance upon the information.