You must comply with this code if you provide telecommunications services. These standards were developed to provide customers with protection from overpayment due to confusing mobile plans and poor complaints handling.
It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers and complaint handling. It also sets out a framework for code compliance and monitoring.
Please note that this code replaces the Telecommunications Consumer Protections (TCP) Industry Code (C628:2007). It applies to all carriage service providers in Australia.
Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.
Code of Practice
A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.
Department of Communications and the Arts
Australian Communications and Media Authority
Telecommunications Act 1997 (Australian Government)
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