Authorisation to Become an Energy Retailer - New South Wales

Service summary

You will need this authorisation in order to engage in the retail sale of energy (electricity or gas). This includes supply of electricity to premises that are connected, or are to be connected, to the interconnected national electricity system as well the supply of natural gas to retail customers through a distribution pipeline. If you are seeking to be a dual fuel retailer and sell both gas and electricity, then two applications need to be submitted. Please consult with the Contact Officer before submitting a dual fuel application.

There are situations where you may be eligible for an exemption to the requirement to hold this authorisation, for example if you only sell to large industrial customers, or if you are the owner of a caravan park or retirement village and you buy electricity from an authorised retailer then onsell it to tenants.

This authorisation is in place to ensure that energy providers are complying with relevant rules and legislation and therefore customers' rights are being protected, with respect to price, quality, safety, reliability and security of supply of energy. Authorised retailers details, and any application for authorisation are published in a public register so that customers can compare all gas and electricity offers in their area to check if they are receiving the best offer for their needs.

It is advised that you contact the Contact Officer prior to and during preparing an application.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this authorisation you must:

  • have sufficient organisational and technical capacity
  • have sufficient financial resources or access to resources
  • be a suitable person to hold a retailer authorisation.

You can apply as an individual or as a member of a partnership or joint venture. If you are applying as a partnership or joint venture, you must satisfy specific criteria. Please consult the Contact Officer for more information regarding eligibility requirements.


A retailer authorisation does not expire. It will continue until it is surrendered or revoked.



Please consult the Contact Officer for information on fees to be submitted.



Authorisation to Become an Energy Retailer - There is no application form. To apply, you are required to provide the Agency with the information outlined in the guidelines.



Please lodge your application enquiries directly with the Agency.

The application must be submitted both in writing and electronically via email.

Approval time

The Agency aims to make a decision within 12 weeks of receiving all relevant information.

Administering agency

Australian Energy Regulator

Act(s) name

National Energy Retail Law (Adoption) Act 2012 (New South Wales)

Regulation(s) name

National Energy Retail Law (Adoption) 2013 (New South Wales)

Contact details

Sydney Office
Australian Energy Regulator

Operating address:
Level 20
175 Pitt Street
New South Wales 2000
Mailing address:
GPO Box 520
Melbourne VIC 3001
Victoria 3001


03 92906965


03 92901457

Supporting information


The information contained on the Australian Business Licence and Information Service (ABLIS) web site, or via packages or other sources is intended for general guidance only.

To the full extent permitted by law, the Federal, State, Territory and Local Governments make no representations or warranties (expressed or implied) in relation to the information, including its accuracy, currency or completeness.

The business information provided does not constitute professional or legal advice, nor is the use of any third party resource an endorsement of the information contained, the associated organisation, product or service. It is recommended that you obtain appropriate professional and /or independent legal advice to ensure that the material provided here is relevant to your particular circumstances.

To the full extent permitted by law the Federal, State, Territory and Local Governments, their employees and agents do not accept any liability for any reason, including without limitation, liability in negligence, to any person for the general information which is provided herein, or in respect of anything, including the consequences of anything done, or not done, by any such person in whole or partial reliance upon the information.