Field agent licence - Queensland

Service summary

You must have a valid licence to work as a field agent.  A field agent is licensed to:

  1. find and recover goods (repossession)
  2. collect debts face-to-face
  3. serve documents (preocess serving)

Alternatively, you can work as a collection agent if you only:

  • collect debts (and do not repossess goods or do process serving)
  • contact debtors over the phone or in writing.

You must have a licence (or in some cases a subagent registration) to do any other type of work as a debt collector or process server.

In  most cases, a corporation that works in the debt collection industry must have a corporate licence.

Authorised activities

A corporate field agent licence allows a company's business to involve:

  • finding and recovering goods
  • collecting debts
  • serving documents to debtors.

For most debt collection work, you must have a corporate licence as a field agent.

An exception applies if you only:

  • collect debts (and do not repossess goods or do process serving)
  • contact debtors over the phone and in writing.

In these cases, your company will be a collection agent and you will need to comply with certain rules.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Definition of terms

Eligible for a licence
  1. An individual is eligible to obtain a licence only if the individual is at least 18 years old
  2. A corporation is eligible to obtain a licence only if a person in charge of the corporation's regulated business is a field agent
  3. The corporation sole called the The Public Trustee of Queenslnd is taken to be eligible to obtain a licence
  4. The chief executive of a department is taken to be eligible to obtain a licence.
Registered office

A field agents registered office is:

  1. for a principal field agent -
    1. the place the agent states in the agent's application for a licence as the agentts principal place of business; or
    2. another place notified to the chief executive by the agent in the approved form as the agent's principal place of business; or
  2. for a commercial agent -
    1. the place the agent states in the agent's application for a agent's licence as the agent's business address; or
    2. another place notified to the chief executive by the agent in the approved form as the agent's business address.
Suitable person (corporation)
  1. A corporation is a not a suitable person to hold a licence if the corporation -
    1. has been convicted, in Queensland or elsewhere, within the preceding 5 years, of a serious offence; or
    2. is currently disqualified from holding a licence or registration certificate; or
    3. is a person the chief executive decides under Section 46 is not a suitable person to hold a licence.
  2. A corporation is not a suitable person to hold a licence if an executive officer of the corporation is not a suitable person to hold a licence under Section 44.
  3. a corporation that is not a suitable person cannot hold a licence.
Suitable person (individual)

An individual is not a suitable person to hold a licence if the person is:

    1. an insolvent under administration; or
    2. a person who has been convicted, in Queensland or elsewhere, within the preceeding five years, of a serious offence
    3. currently disqualified from holding a licence or registration certificate; or
    4. a person the chief executive decides under Section 46 is not a suitable person to hold a licence
  1. An individual who is not a suitable person to hold a licence cannot hold a licence.

Eligibility requirements


You must:

  • be at least 18 years of age
  • be a suitable person
  • be an eligible person

Note: If you are notifying under the Mutual Recognition (Queensland) Act 1992 or the Trans Tasman Mutual Recognition (Queensland) Act 2003, you must be authorised to practise an occupation equivalent to the Queensland occupation covered by this licence in a participating State or Territory or in New Zealand.

Transferability

You cannot transfer this licence to another entity.

Duration

This licence will remain in effect for 12 months or 3 years. You will be issued with a renewal notice annually or every 3 years approximately 6 weeks before the expiry date.

Fees

TypeAmountDescription
Application$38.80

Criminal history check

Application$1,377.30

Application and licence fee (individual): 1 year

Application$2,582.30

Application and licence fee (individual): 3 years

Application$160.30

Additional licence fee for each additional class.

Application$1,413.30

Application and licence fee (corporation): 3 years

Application$783.80

Application and licence fee (corporation): 1 year

Application

Submit a "Form 1-1: Application for individual's licence" or "Form 1-2: Application for Corporation's Licence".

Your application must be accompanied by:

  • an application fee
  • a licence issue fee
  • a criminal history check fee for each person whose date and place of birth appear on the application
  • a certified copy of either your birth certificate, birth certificate extract, passport, Certificate of Australian citizenship or drivers licence. Proof of identity can be certified by a Justice of the Peace, Commissioner for Declarations, barrister/solicitor or notary public. (note: none of the above required to be provided upon renewal on the proviso that the name the licence was issued in has not changed or unless otherwise requested)
  • 2 recent colour photographs. Each photograph must be at least 35 mm x 45 mm and not more than 40 mm x 50 mm in size, and certified by a person who- is at least 18 years of age; and has known you for not less than 12 months immediately before the application; and Is not related to you by birth or marriage
  • evidence of eligibility to hold the licence.

The licence application fee and licence renewal application fee are not refundable.

For each location a company has for each PAMDA licence, there must always be an individual full licence holder based on the premises.

If you are notifying under the Mutual Recognition (Queensland) Act 1992 or the Trans-Tasman Mutual Recognition (Queensland) Act 2003 submit an "Application for Mutual Recognition of occupational licence" Mutual Recognition Form 1 and a copy of your current interstate licence.

*If you are applying for an additional licence under the Property Occupations Act 2014 or the Motor Dealers Chattel Auctioneers Act 2014 you only need to pay an application fee for each additional licence class.


Additional information

There are no educational requirements for applicants for a field agent.

Applicants must undergo a criminal history check to confirm their suitability. The criminal history check applies to each person for whom a date and place of birth are requested on the application form. The fee applies to all applications and renewal notices.

 

 

 

Administering agency

Department of Justice and Attorney-General
Office of Fair Trading
Industry Licensing Unit

Act(s) name

Debt Collectors (Field Agents and Collection Agents) Act 2014 (Queensland)

Regulation(s) name

Debt Collectors (Field Agents and Collection Agents) Regulation 2014 (Queensland)

Contact details

Queensland Government Service Centre
Department of Justice and Attorney-General
Office of Fair Trading
Industry Licensing Unit


Operating address:
Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address:
GPO Box 3111
Brisbane, Queensland 4001

Phone:

07 3405 0985

Phone:

13 QGOV (13 74 68)

Fax:

07 3008 5933
IndustryLicensing@justice.qld.gov.au

Website:

Office of Fair Trading Opens in a new browser window

Supporting information

Disclaimer

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