Accreditation as a Taxi-Cab Operator - Victoria

Service summary

You will require this accreditation if you intend to operate as a taxi-cab operator. An operator, also known as a permit holder, is a person or corporation that operates one or more licensed taxi-cabs. Some operators own the licence, while others have been assigned the rights by the licence holder.

Taxi-cab operators are a part of a taxi-cab network if they are affiliated with a service that receives and dispatches bookings. A taxi-cab operator is not a part of a taxi-cab network if they receive the bookings directly.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this accreditation you must:

  • Be an individual, partnership, company, co-operative, an incorporated association or a body corporate;
  • Submit the required form;
  • Submit an informed consent form;
  • Provide appropriate levels of identification;
  • Provide any other information required by the agency; and
  • Pay any required fees.

Unincorporated bodies or associations will not be granted this accreditation. Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing requirements

Accredited operators are subject to a number of ongoing requirements, including the following:

  • Keep accurate records as required by the regulations;
  • Cooperate with the agency's investigation and audit activities;;
  • Have the financial capacity to meet all costs and financial obligations;
  • Ensure your drivers have sufficient good health and fitness;
  • Ensure any drivers operating wheelchair accessible taxi cabs have completed the training required by the agency;
  • Provide drivers with training required by the agency;
  • Ensure your vehicles are clean and in fit and serviceable condition; and
  • Follow a complaints handling process that complies with the regulations.


An accreditation remains in force until it is cancelled or surrendered.



Please consult the responsible agency for information on fees to be submitted with your application.



Please lodge your application and all accompanying documentation directly with the Agency.

Approval time

An approval decision must be made within 30 days of receiving the application.

Administering agency

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission

Act(s) name

Transport (Compliance and Miscellaneous) Act 1983 (Victoria)

Regulation(s) name

Transport (Taxi-Cab Industry Accreditation) Regulations 2007 (Victoria)

Contact details

Department of Economic Development, Jobs, Transport and Resources
Taxi Services Commission

Operating address:
1 Spring Street

Mailing address:
PO BOX 1716
Melbourne, Victoria 3001


03 8683 0768


1800 638 802


03 8683 0717

Supporting information


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