Approved Training Programs - Gambling Services - Australian Capital Territory


You will need this approval if you intend to provide a training program for gambling contact officers or gambling staff and their supervisors regarding the responsible provision of gambling services. Gambling contact officers are staff who:

  • provide information regarding where counselling for problem gambling may be obtained
  • can be made aware of any complaints regarding problem gambling
  • report to the licensee about any complaints made regarding problem gambling
  • must ensure no personal information is inappropriately disclosed regarding someone's problem gambling.

Gambling services are strictly regulated and a proposed training course must be approved by the Agency to ensure the content is relevant, comprehensive, accurate and up-to-date. This approval may be granted to a licensee for an internal training program or to an outside training institution, please see the attached form for more information regarding the types of programs you may apply to have approved.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

Please contact the agency to identify any eligibility requirements.


As specified


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Please contact the agency for more information.


Act(s) name

Gambling and Racing Control Act 1999 Australian Capital Territory

Regulation(s) name

Gambling and Racing Control (Code of Practice) Regulation 2002 Australian Capital Territory

Administering agency

ACT Gambling and Racing Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Supporting information