Disability Services Approved Standard - Australian Capital Territory


You may be required to comply with this standard if you operate a business that is classed as a specialist disability service.

A specialist disability service is any of the following:

  • Services that provide accommodation support to enable disadvantaged persons to remain in their existing accommodation or to move to more suitable accommodation (for example: residential care services, centre based care services, respite care, or tenancy assistance)
  • Services that provide assistance to enable disadvantaged persons to participate in school or educational programs
  • Behaviour support services
  • Early intervention support services
  • Personal care services
  • Transport services (for example: special needs transport, travel training, transport assistance, and transport arrangements for the disadvantaged)
  • Learning and life skills services
  • Case management services
  • Social support services
  • Information and advocacy services
  • Brokerage services aimed at purchasing the appropriate supports for individuals
  • Community access programs.

Matters covered by the standard include quality of services and protection of personal information.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Disability Services Act 1991 Australian Capital Territory

Regulation(s) name

Disability Services Regulation 2014 Australian Capital Territory

Administering agency

Community Services Directorate

Disability ACT

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Disability ACT

Community Services Directorate

Australian Capital Territory
Operating address: Nature Conservation House
153 Emu Bank
Australian Capital Territory 2617
Mailing address: GPO BOX 158
Canberra, Australian Capital Territory 2601
Phone: 02 6207 1086
Phone: 13 34 27
Fax: 02 6205 0940
Email: DisabilityACT@act.gov.au