Minimum Service Standards for Demand Responsive Services - Australian Capital Territory


You will need to comply with these service standards if you intend to operate a demand responsive public transport service (DRS) in the Australian Capital Territory. The standards outline minimum service standards for a range of operational matters, including:

  • parking, cleaning, servicing, maintenance and repair of DRS
  • advertising
  • making and management of records
  • the operation of the service and the booking of the service
  • driver licensing and authority
  • training
  • driving hours and rest periods for bus drivers if the DRS is a bus
  • monitoring of the safety of DRS drivers
  • how contraventions of road transport legislation by DRS drivers will be handled
  • customer inquiries and complaints
  • handling and disposal of lost property
  • making information available to the public
  • training of people to manage incidents involving death or injury
  • insurance requirements.

A demand responsive service is a service that is provided when there is excess demand for public passenger transport.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Road Transport (Public Passenger Services) Act 2001 Australian Capital Territory

Regulation(s) name

Road Transport (Public Passenger Services) Regulation 2002 Australian Capital Territory

Administering agency

Chief Minister, Treasury and Economic Development Directorate

Access Canberra

Road Transport Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.