Utilities Industry Codes - Australian Capital Territory


You may need to comply with one or more of the utilities industry codes if you intend to operate a licensed utility service in the Australian Capital Territory (ACT). A licensed utility may connect residents, businesses and other utilities with services including:

  • electricity
  • gas
  • water
  • sewerage disposal.

Utility industry codes may relate to practices, standards or other matters associated with providing a utility service, including:

  • service standards
  • metering and provision of utility services
  • consumer protection
  • development of a network.

Please be aware that these codes are updated on a regular basis. The Agency advises that you contact them in the first instance to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Utilities Act 2000 Australian Capital Territory

Administering agency

Independent Competition and Regulatory Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Enquiries, Utilities Licensing

Independent Competition and Regulatory Commission

Australian Capital Territory
Operating address: Level 8,
221 London Circuit
Canberra City
Australian Capital Territory 2601
Mailing address: PO BOX 161
Civic Square, Australian Capital Territory 2608
Phone: 02 6205 0799
Fax: 02 6207 5887
Website: Independent Competition and Regulatory Commission (Opens in new window)