Working with Vulnerable People Registration - Australian Capital Territory


You will need this registration if you intend to work or volunteer in regulated activities or services involving vulnerable people in the Australian Capital Territory (ACT). A vulnerable person means a child under the age of 18 years or an adult who is disadvantaged. This registration functions as a background check that aims to help reduce the risk of harm or neglect of vulnerable people in the ACT.

Regulated activities and services include:

  • child protection services
  • justice facilities for children
  • childcare services
  • child education services
  • child accommodation services
  • counselling and support services for children
  • commercial services for children (entertainment or party service, gym or play facility, photography service or running talent or beauty competitions)
  • mental health services
  • migrant, refugee or asylum services
  • homeless people services
  • housing and accommodation for the disadvantaged
  • justice facilities
  • victims of crime or prevention of crime programs
  • addiction services
  • community service providing held to people and families suffering social or financial hardship or trying live independently needing support
  • disability service
  • respite care service
  • emergency service.

You may also need this registration if you provide:

  • public transport for vulnerable people
  • coaching and tuition for vulnerable people
  • vocational and educational training for vulnerable people
  • religious service or activities for vulnerable people
  • memberships for clubs and associations that have a significant membership or involvement by vulnerable people.

There is an online test to help you determine whether you are working or volunteering in a regulated activity and whether you will need to be registered.

Please use the contact details below to find out more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

You will need to undergo a national criminal history check. You must also complete an application form accompanied by the required documentation (for example, proof of identity).

Once your application has been received, a risk assessment will be completed to determine if you pose any risk working with vulnerable people. If it is determined that you do, you will not be granted this registration.

Please consult the Contact Officer for more information regarding eligibility requirements.


As specified on your registration.


During the COVID-19 Public Health Emergency registrations expiring on or after 16 March 2020 are automatically extended. This extension will be until 6 months after the end of the COVID-19 emergency period. For more information, please consult the Contact Officer.


Fees Details for this service in table format.

Task Type Business Structure Amount
Apply Application All $135.00

Act(s) name

Working with Vulnerable People (Background Checking) Act 2011 Australian Capital Territory

Regulation(s) name

Working with Vulnerable People (Background Checking) Regulation 2012 Australian Capital Territory

Application process


Complete a Working with Vulnerable People application for registration.

Lodgement process


Attend an Access Canberra Service Centre to provide proof of your identity and have your photo taken.

Approval time

The average approval time is currently 8 approximately working days.

Additional information

There are three types of registration cards:

  • General registration for people who are able to work in all regulated activities.
  • Role-based registration for people who are restricted to only working in specific regulated activities with a stated employer.
  • Conditional registration for people who have conditions associated with their registration.

Administering agency

Chief Minister, Treasury and Economic Development Directorate

Access Canberra

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Working with Vulnerable People

Access Canberra

Chief Minister, Treasury and Economic Development Directorate

Mailing address: GPO BOX 158
Canberra, Australian Capital Territory 2601
Phone: 02 6207 3000
Phone: 13 22 81