Australian Consumer Law (ACL) - Australian Government

Description

If you operate a business that sells, leases or hires goods or services to consumers, you will need to comply with the Australian Consumer Law (ACL). The ACL can apply regardless of the size of your business and can also apply in sole trader and other arrangements.

It is important that you are aware of your rights and obligations under the ACL.

The ACL provides a set of guarantees for consumers, including:

  • the supplier has the right to sell the goods
  • the goods match their description
  • the goods are of acceptable quality.

The ACL aims to prevent:

  • misleading and deceptive conduct
  • unconscionable conduct
  • unfair contract terms
  • unfair practices - e.g. wrongly accepting payments for goods or services not supplied.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Other resources

Task Business Structure Resources
Comply All Consumer Guarantees (Opens in new window)

Act(s) name

Competition and Consumer Act 2010 Australian Government

Additional information

Despite the ACL being Commonwealth legislation, the States and Territories have legislation that makes the ACL applicable in their jurisdiction, so that they can add some additional protections if required and to give power to the State/Territory enforcement agencies.

Until 30 June 2021 the threshold for consumer rights is items less than $40,000 unless they are of the kind ordinarily acquired for domestic, household or personal use/consumption (then it can be over $40,000). From 1 July 2021 a threshold of $100,000 will apply.

Administering agency

Australian Competition and Consumer Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Enquiries

Australian Competition and Consumer Commission

Operating address: 23 Marcus Clarke Street
Canberra
Australian Capital Territory 2601
Mailing address: GPO BOX 3131
Canberra, Australian Capital Territory 2601
Phone: 1300 302 502
Website: Australian Competition and Consumer Commission (Opens in new window)

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Contact Your State or Territory's Consumer Protection Agency

Australian Competition and Consumer Commission

Website: Contact (Opens in new window)