Australian Consumer Law (ACL) - Australian Government

Description

If you operate a business that sells, leases or hires goods or services to consumers, you will need to comply with the Australian Consumer Law (ACL). The ACL can apply regardless of the size of your business and can apply in all business structures (sole trader and others).

It is important that you are aware of your rights and obligations under the ACL.

The ACL provides a set of guarantees for consumers, including:

  • the supplier has the right to sell the goods
  • the goods match their description
  • the goods are of acceptable quality
  • the goods are fit for any purpose that the consumer makes known to the supplier
  • repairs and spare parts for the goods are reasonably available
  • the services are carried out with reasonable care and skill
  • the services are completed within a reasonable time, where there is no agreed date.

The ACL aims to prevent:

  • misleading and deceptive conduct
  • unconscionable conduct
  • unfair contract terms
  • unfair practices - e.g. wrongly accepting payments for goods or services not supplied.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Act(s) name

Competition and Consumer Act 2010 Australian Government

Additional information

Despite the ACL being Commonwealth legislation, the States and Territories have legislation that makes the ACL applicable in their jurisdiction, so that they can add some additional protections if required and to give power to the State/Territory enforcement agencies.

Businesses must guarantee products or services they sell, hire or lease for:

  • Less than $100,000
  • More than $100,000 if normally purchase for personal or household use.

Administering agency

Australian Competition and Consumer Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.