Code of Conduct for Migration Agents - Australian Government


You will be required to comply with this code if you are registered as a migration agent.

The code covers professional and ethical conduct and includes the requirements for agents dealing with client interaction, declaring conflicts of interest, and proper business practices and record-keeping.

There are certain obligations you must meet for:

  • interactions with your clients
  • fees and charges, record keeping and financial management
  • responsibilities toward other agents
  • any employees you may have
  • requirement that you respond if a complaint is made against you.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Migration Act 1958 AG

Regulation(s) name

Migration Agents Regulations 1998 AG

Administering agency

Department of Home Affairs

Visa and Citizenship Services

Office of the Migration Agents Registration Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.


Office of the Migration Agents Registration Authority

Visa and Citizenship Services

Department of Home Affairs

Operating address: Level 10
111 Elizabeth Street
New South Wales 2000
Mailing address: PO BOX Q1551
Queen Victoria Building, New South Wales 1230
Phone: 02 9078 3552
Phone: 1300 226 272
Fax: 02 9078 3591