Disability Standards for Accessible Public Transport - Australian Government


You will be required to comply with this standard if you intend to provide a public transport service. Transport services that must comply with this standard include:

  • trams
  • trains
  • buses and coaches
  • taxis
  • ferries
  • aircraft.

The standard sets out minimum compliance requirements for vehicles and premises used in your public transport service, including:

  • accessibility
  • boarding devices
  • allocated spaces
  • handrails and grab rails
  • doorways
  • lifts
  • toilets
  • symbols and signs
  • access to information about transport services.

The standard provides transport operators and providers with certainty about their obligations and when complied with may provide operators with protection from complaints of unlawful discrimination. Not complying with the standard may be a breach of the law.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Disability Discrimination Act 1992 Australian Government

Administering agency

Attorney-General's Department

Human Rights Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

General Enquiries

Human Rights Commission

Attorney-General's Department

Operating address: Level 3
175 Pitt Street
Sydney, New South Wales 2000
Mailing address: GPO BOX 5218
Sydney, New South Wales 2001
Phone: 02 9284 9600
Phone: 1300 369 711
Email: infoservice@humanrights.gov.au