Electricity Retail Code - Australian Government

Description

You will need to comply with this industry code if you intend to supply electricity to households and small usage businesses in:

New South Wales
South Australia
south-east Queensland.

The code sets out rules for electricity retailers communicating price information to customers. Consumers in other parts of Australia have different protections set by their state and territory governments.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task	Business Structure	Resources
Comply	All	About the Electricity Retail Code (Opens in new window)

Act(s) name

Competition and Consumer Act 2010 Australian Government

Regulation(s) name

Competition and Consumer (Industry Code - Electricity Retail) Regulations 2019 Australian Government

Administering agency

Australian Competition and Consumer Commission

Contact details

**Please use these contact details for help or more information:**

Adelaide Office

Australian Competition and Consumer Commission
South Australia
Operating address:	Level 11 1 King William Street Adelaide, South Australia 5000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	08 8213 3444
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Brisbane Office

Australian Competition and Consumer Commission
Queensland
Operating address:	Level 25 32 Turbot Street Brisbane, Queensland 4001
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	07 3835 4666
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Canberra Office

Australian Competition and Consumer Commission
Australian Capital Territory
Operating address:	23 Marcus Clarke Street Canberra Australian Capital Territory 2601
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	02 6243 1111
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Darwin Office

Australian Competition and Consumer Commission
Northern Territory
Operating address:	National Mutual Centre Level 8 9 - 11 Cavenagh Street Darwin, Northern Territory 0801
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Enquiries

Australian Competition and Consumer Commission
Operating address:	23 Marcus Clarke Street Canberra Australian Capital Territory 2601
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	1300 302 021
Website:	Australian Competition and Consumer Commission (Opens in new window)

**Please use these contact details for help or more information:**

Hobart Office

Australian Competition and Consumer Commission
Tasmania
Operating address:	Level 2 111 Macquarie Street Hobart, Tasmania 7000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	03 9290 1800
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Melbourne Office

Australian Competition and Consumer Commission
Victoria
Operating address:	Level 17 2 Lonsdale Street Melbourne, Victoria 3000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	03 9290 1800
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Perth Office

Australian Competition and Consumer Commission
Western Australia
Operating address:	Level 5 1 William Street Perth, Western Australia 6000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	08 9325 0600
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Sydney Office

Australian Competition and Consumer Commission
New South Wales
Operating address:	Level 27 135 King Street Sydney, New South Wales 2000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	02 9230 9133
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Townsville Office

Australian Competition and Consumer Commission
Queensland
Operating address:	Suncorp Plaza Level 9, Suite 2 61 - 73 Sturt Street Townsville, Queensland 4810
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	1300 302 021
Phone:	07 4729 2666
Contact us website:	Enquiry Form (Opens in new window)

Supporting information

Electricity Retail Code (Opens in new window)