If you are a retailer that supplies electricity to small customers in New South Wales, South Australia and south-east Queensland, you may need to comply with this mandatory industry code.
A consumer is considered to be a small customer if:
- the electricity is principally for personal, household or domestic use
- the electricity is not principally for personal, household or domestic use, but the supply is, or will be, at a rate of less than 100MWh a year and the prices for the supply do not include a controlled load tariff or a flexible tariff.
This code outlines the ways in which electricity retailers' prices and discounts must be advertised, published or offered to customers.