Electricity Retail Code - Australian Government


This is a mandatory industry code that applies to all retailers that supply electricity to households and small usage businesses in:

  • New South Wales
  • South Australia
  • south-east Queensland.

The code sets out rules for electricity retailers communicating price information to customers. Consumers in other parts of Australia have different protections set by their state and territory governments.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Competition and Consumer Act 2010 Australian Government

Regulation(s) name

Competition and Consumer (Industry Code - Electricity Retail) Regulations 2019 Australian Government

Administering agency

Australian Competition and Consumer Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.