Electricity Retail Code - Australian Government


If you are a retailer that supplies electricity to small customers in New South Wales, South Australia and South East Queensland, you may need to comply with this mandatory industry code.

A consumer is considered to be a small customer if:

  • the electricity is principally for personal, household or domestic use
  • the electricity is not principally for personal, household or domestic use, but the supply is, or will be, at a rate of less than 100MWh a year and the prices for the supply do not include a controlled load tariff or a flexible tariff.

This code outlines the ways in which electricity retailers' prices and discounts must be advertised, published or offered to customers.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Competition and Consumer Act 2010 Australian Government

Regulation(s) name

Competition and Consumer (Industry Code - Electricity Retail) Regulations 2019 Australian Government

Administering agency

Australian Competition and Consumer Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Australian Competition and Consumer Commission

Operating address: 23 Marcus Clarke Street
Australian Capital Territory 2601
Mailing address: GPO BOX 3131
Canberra, Australian Capital Territory 2601
Phone: 1300 302 502
Website: Australian Competition and Consumer Commission (Opens in new window)